Network Operations Centre Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Step into a career defining leadership role where scale, complexity and modern network operations converge. As Managed Services, Network Operations Centre (NOC) Manager, you will lead a critical 24x7 function at the heart of enterprise network delivery—driving incident, change, problem and request management across complex, high availability environments. This role is ideal for a network operations leader who thrives in fast paced settings, brings a strong service mindset, and is motivated by delivering resilient, observable and customer centric network services at scale. You’ll shape culture, capability and the future of network operations. With a strong focus on collaborative leadership, you will develop and inspire a high performing NOC team while transforming how services are delivered through automation, modern tooling and continuous improvement. Partnering with senior technical and commercial stakeholders, you’ll lead complex escalations, influence outcomes, and champion initiatives that elevate customer experience, operational efficiency and service excellence—making this a standout opportunity for an ambitious leader ready to make a lasting impact. What You’ll Do Lead 24x7 NOC operations to ensure consistent delivery of contracted managed services, meeting or exceeding SLAs, performance targets and customer satisfaction metrics. Act as the primary escalation point for complex incidents, customer issues and operational risks, managing senior stakeholder communications through to resolution. Manage and optimise operational resourcing including rosters, coverage, skills and certifications to maintain service continuity and technical capability. Drive a high performance, customer focused culture through strong people leadership, coaching, engagement, performance management and succession planning. Oversee service assurance and governance by enforcing standard processes, ITIL-aligned practices, compliance requirements and quality controls across day to day operations. Collaborate with internal delivery teams, vendors and partners to enable seamless end to end service delivery and effective change, incident and problem management. What You Bring Must be Sydney-based and available to work five days per week in the office Australian Citizenship required Inspirational people leader with the energy and presence to motivate, coach and engage high‑performing technical teams in a 24x7 environment. Strong network operations practitioner with solid hands‑on understanding of ITIL incident, change and request management in complex, high‑pressure settings. Clear and influential communicator able to build trust, manage conflict and engage effectively with customers and senior stakeholders. Commercially and operationally astute with the ability to prioritise work, manage resources and balance service outcomes with contractual obligations. The good stuff…. Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity