Network Operations Executive

Network Operations Executive SHREWSBURY, UK (Hybrid Working - 3 days in the office per week) A benchmarked salary between £26,228 to £29,368 . Your salary level is determined by skills and experience within our progression framework. COMPANY OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. ROLE OVERVIEW The Croudie Network is Croud's global community of more than 2,900 on-demand digital marketing specialists, providing flexible access to expert talent across 118 markets and 86 languages. Fully vetted and seamlessly connected with Croud's in-house teams, Croudies deliver specialist skills, local market insights, and scalable support that helps clients achieve better results while enabling Croud to offer strategic, always-on digital marketing services. The primary purpose of this role is to provide support in managing the Croudie Network across Croud and Born Social. This includes tasks such as documentation and monitoring of processes, reporting, and freelance recruitment. RESPONSIBILITIES Key responsibilities include, but are not limited to: Recruitment and Onboarding Management Manage the Croudie and UCG Creators (Born Social) recruitment pipeline, including sourcing, initial outreach, and booking/conducting onboarding calls Administer the full Croudie onboarding/offboarding process Process and review all onboarding documentation, including but not limited to: Account setup forms, CV/portfolio review, ID review, onboarding assessment review Manage the onboarding cycle clean up/admin Network Support and Maintenance Provide Network support, including Croudie support ticket management & escalation and access support Own and administer the Croudie Network monthly newsletter Manage Network housekeeping by checking and processing offboarding Manage Croudie data compliance, including monthly Croudie anonymisation and ad hoc Croudie data deletion Support the Network Team members on ad hoc requests Monitoring, Reporting, and Documentation Conduct onboarding process monitoring and reporting Monitor new onboarded Croudie usage and analyse overall Croudie usage and efficiency Support the implementation of new task templates Maintain and update process guides PERSON SPECIFICATION Strong communication, organisation, and presentation skills Natural problem-solving abilities Highly organised with the ability to multitask effectively Impeccable attention to detail Excellent proficiency in Microsoft Office, including Excel, Word, and PowerPoint Ability to work effectively and meet deadlines Demonstrated time management skills Proven track record of working well in a team environment Recruitment background (not required but highly desirable) COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution 2 Recharge Days each holiday year Ride to Work scheme Railcard Season Ticket loan Home office screen Daily office perks: Free fruit, breakfast cereals, snacks, and tea & coffee Weekly treat: Enjoy a complimentary lunch on us every week Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact Department Network Operations Locations Shrewsbury Remote status Hybrid Shrewsbury