Network SRE – Service Manager (N2)

A Global Real estate firm is looking for a Network SRE Service Manager. This position sits within the Network SRE team and reports to the Senior Manager of Network SRE. The successful candidate will supervise and support the operations team responsible for day-to-day operations and Tier 1/2-level support, providing appropriate guidance and leading problem resolution. For Tier 3-level issues, the candidate will coordinate with relevant stakeholders, manage appropriate escalation and reporting, and take ownership of the issue through to resolution.

Responsibilities:

- Supervise and support the operations team responsible for day-to-day operations and Tier 1/2 support within WeWork's telecommunications and network services, ensuring consistently high-quality service delivery

- Continuously consider the future direction of these IT services and proactively plan and propose improvements, maintenance and upgrades

- Take ownership of Tier 3 customer issues that exceed the operations team's scope and lead resolution as the Service Manager

- For critical issues or decisions beyond their authority, organize the situation, impact and proposed response, then appropriately escalate and report while continuing to drive the issue through to resolution

- Support timely and efficient execution of operational activities

- Understand and analyze requests from members/users and coordinate effectively

- Rapidly resolve customer issues or provide appropriate solutions

- Take strong ownership of telecommunications/network service operations and proactively manage and coordinate the activities of the operations team and vendor partners

- Accurately and promptly handle related administrative processs

- Use your telecommunications/network experience, technical expertise and communication skills to support, develop and mentor team members as a professional service provider, while improving overall operational quality and team capability

Required Skills:

- 5+ years of experience in telecommunications, networking, service management, and technical support

- Strong L3 incident management and complex network troubleshooting skills

- Solid knowledge of TCP/IP, LAN/WAN, ISP, routing, switching, and network infrastructure

- Hands-on experience with Cisco and/or Juniper technologies in network operations

- Knowledge of AWS, cloud infrastructure, and Python or other scripting/automation tools

- Strong incident and service management skills, including escalation, stakeholder coordination, and service improvement

- Excellent customer service and communication skills, with the ability to resolve issues and manage customer expectations

- Proven problem-solving and project management skills, including planning, cost estimation, and delivery through to completion

Why should you apply:

- Opportunity to work for an exciting & international company

- Utilize Network SRE support skills to lead stable operations and growth

- Good base salary + transport, overtime and hybrid WFH workstyle

Company Details:

A global real estate space-sharing firm founded in 2010 with the vision to build beautiful office spaces where people and companies come together to get inspired and do their best work. Since opening our first location in New York City, we’ve grown into a global network of intentionally designed workspaces grounded in community. Today, we’re constantly reimagining how space, technology, and community can help everyone—from freelancers to Fortune 500s—get more out of their workday.

Working Hours: 09:00 - 18:00 Mon-Fri

Working Style: Hybrid (2-3 days in office, other WFH)

Holidays: Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays etc

Services/Benefits: Skillhouse provides a generous benefits plan including annual paid vacation, paid transportation, pension, healthcare, unemployment and disability insurance contributions, training opportunities, test pay back programs etc.

ID: GT503977