Network / Systems Engineer (L2/L3) – Unifi, Fortigate & Azure Managed Service Provider

Managed Service Provider

Melbourne Metro | Hybrid + Onsite Client Visits

Permanent Full-Time

Salary: $105,000 – $130,000 + Super (negotiable based on experience and certifications)

About Us

We are a growing Melbourne-based Managed Service Provider supporting small business clients, typically up to 150 seats. Our environments are varied and hands-on, spanning UniFi networking, Wi-Fi Cameras, FortiGate firewalls, Microsoft Teams, SIP telephony, Internet Connectivity, ConnectWise PSA/RMM, and Microsoft Azure.

About the Role

This is a hands-on L2/L3 Network / Systems Engineer role suited to someone who enjoys variety, takes ownership, and is comfortable being both technical and client-facing.

You will split your time between remote support, project work, and onsite client visits across Melbourne. This is not a desk-only role — you will regularly attend client sites to discover enhancements, troubleshoot issues, support installations, assist with projects, and provide a high standard of service.

One day you might be resolving a tricky UniFi Wi-Fi or camera issue, the next you could be working on a FortiGate firewall change, supporting an Azure migration, or assisting with escalated Level 2/3 support.

Key Responsibilities

• Provide Level 2 and Level 3 support across client environments
• Troubleshoot and maintain UniFi networking, Wi-Fi, and camera systems
• Configure and support FortiGate firewalls, including VPNs, policies, and general security/networking
• Support Microsoft Teams and SIP-based voice solutions
• Perform onsite work including installations, troubleshooting, project delivery, and client support
• Work within ConnectWise for ticket management, documentation, and service coordination
• Contribute to project work, client onboarding, and general technical improvement across the business
• Deliver consistently strong customer service with a calm, positive, solutions-focused approach

What You’ll NeedEssential Skills & Experience

• 3–5+ years’ experience in an MSP environment
• Strong hands-on experience with:
• UniFi switching, wireless, and cameras
• FortiGate firewalls
• Microsoft Azure
• Microsoft Teams and/or SIP telephony
• ConnectWise
• Understanding Cybersecurity standards, Essential8, ISO27001, documentation, tools
• Some tasks may require AH work, flexibility is essential
• Experience supporting multiple small business clients across networking, systems, and cloud
• Comfortable working independently onsite and managing client expectations professionally
• Strong troubleshooting skills and the ability to move between support and project work

Certifications

Current certifications are essential. Ideally these include:

• AZ-104 and/or other relevant Azure certification
• Fortinet certification (NSE 4 or above)
• CCNA or equivalent networking certification

Other Requirements

• Full Australian driver’s licence
• Reliable vehicle
• Full working rights in Australia

Personal Qualities We Value

• Genuine “can-do” attitude
• Friendly, professional, and highly customer-focused
• Positive, energetic, and proactive
• Strong communicator who stays calm under pressure
• Team player who enjoys working in a small, accountable team
• Willing to roll up your sleeves and help wherever needed

What We Offer

• Competitive salary package + super
• Hybrid working model with a mix of office, remote, and onsite client work
• A varied role with real ownership and no two days the same
• Opportunity to grow with a business that is actively modernising and expanding
• Supportive team environment where your contribution matters
• Exposure to a broad range of technologies, projects, and client environments

Apply

If you are an experienced MSP engineer with strong UniFi, FortiGate, and Azure skills — and you enjoy onsite work, client interaction, and solving real-world problems — we would love to hear from you.

Please send your resume and a short cover note outlining:

• Your MSP experience
• Your strongest UniFi / FortiGate / Azure experience
• A recent example of where you demonstrated a strong can-do attitude

Please note: only shortlisted candidates will be contacted.

No agency approaches, please — we are managing this recruitment directly.