Network & Telecommunications Technician (2nd Line Support)

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to its clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration can thrive. We operate in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the right place for you! Come and be part of Inetum ! We are looking for a Network & Telecommunications Technician to join an operational team providing 2nd line technical support within an Inetum project environment. The role focuses on troubleshooting and resolving network-related incidents while delivering a high-quality support experience. Main Responsibilities Provide 2nd line technical support for network and telecommunications services. Manage and follow up support tickets in line with agreed service levels. Investigate, diagnose and resolve incidents affecting network infrastructure. Communicate directly with users and stakeholders to identify and resolve technical issues. Develop a solid understanding of supported network environments. Collaborate with specialist teams to resolve complex incidents. Contribute to service monitoring and continuous improvement activities. Maintain clear and professional communication throughout the support process. Cisco CCNA certification or equivalent knowledge. Technical education in Networks, Telecommunications or Information Technology. Knowledge of Routing, Switching and Wireless technologies. Experience supporting Cisco, Huawei or with other networking solutions. Knowledge of IP networking and telecommunications environments. Experience in a 2nd line technical support role. Ability to analyse, diagnose and resolve network incidents. Customer-focused mindset. Strong written and verbal communication skills. Ability to work collaboratively within technical teams. Lisbon, Portugal Hybrid working model