Neurodevelopmental Team Manager

Job Title: Neurodevelopmental Service Team Manager Time commitment: Full Time Location: Ideally, this role works a hybrid schedule, 3 days a week in the office (Mondays, Wednesdays, and Thursdays), with Tuesdays and Fridays flexible between office and home. If this is not possible for you, we will consider variations on this, including working fully remotely. Reporting to: Senior Care Delivery Manager About Paloma In 2024, our founders, Mark and Darshak, were shocked to find that children needing an NHS autism or ADHD assessment were waiting 4-10 years for these assessments. Delayed assessments result in children being more likely to develop mental health conditions and fall behind in education. Furthermore, the much-needed pre/post-assessment support (outside of ADHD medications) is typically not funded by the NHS. These long waits have built up due to increased recognition and understanding of neurodevelopmental conditions and a lack of investment and innovation within the NHS to meet the growing demand. Mark and Darshak, with their 25 years of combined NHS experience, including building services that have treated over 1,000,000 patients in obesity & ophthalmology, founded Paloma to change this. Our mission is to make NHS autism and ADHD assessments and care accessible within 4 weeks of a GP referral, and, in turn, help every child achieve their potential. As of May 2026, we have successfully reduced waits to 3 months by; Taking a product-first approach to redesign the care pathway to give families a more consumer-like experience of care Our in-house product, engineering and AI team building our own autism and ADHD specific electronic patient record and AI documentation tool to free clinicians from their significant documentation burden to re-focus on supporting families Investing in expanding the clinician workforce and upskilling them in new ways of working. We are proud that Paloma is: Loved by families, with 4.9 out of 5 Trustpilot and Google ratings Care Quality Commission (CQC) registered and quality-focused Clinically-led, with a team of 130 people, including over 80 clinicians supporting families through their assessment journey. We are hiring 100+ more roles over the next 12 months. A community of passionate, mission-driven and innovative team members who challenge the status quo and test and learn from new ideas and approaches. Backed by leading healthcare investors Triple Point and Heal Capital What’s next? Whilst we have reduced wait times, it is estimated that up to 500,000 children are still waiting for an NHS autism or ADHD assessment. We won’t rest until this comes down. We want to build new services to support families and children diagnosed with autism or ADHD who feel lost after their assessments when the NHS is no longer there for them. The Opportunity We are looking for a dedicated and results-driven Team Manager to lead and mentor a team of Neurodevelopmental Assessors delivering our autism assessment service. We do not expect the Team Manager to have a clinical background as clinical support and supervision is provided by senior assessors within the organisation. You will lead onboarding and day to day management for this team, ensuring your approaches are robust, well documented and routinely reviewed. You will be passionate about working with people, inspiring them to do their best, and use data to support their development. We support a culture of innovation, and you will be always looking to improve our ways of working. You will collaborate with our existing Neurodevelopmental Service Team Manager, as well as with Product & Clinical Leaders to ensure the best possible experience for patients. As part of this you will use project management tools and methodology to ensure timely, high quality patient outcomes. With success in this role, you can progress to more senior roles including a ‘Senior’ Team Manager. From a cultural perspective, you are: Comfortable working in a dynamic environment and embracing change Excited about using new technologies in your role Always looking for ways to improve our staff and patient experience We commit to supporting your development and well-being, including: Quarterly development conversations with clear career progression pathways About you You are an experienced team manager, ideally with some experience of managing healthcare professionals. You will have developed the ability to operate autonomously and make things happen.. You are passionate about creating a positive and inclusive team culture. Responsibilities: Line manage a growing team of neurodevelopmental assessors, fostering a person-centred and collaborative culture. Input into our staff capacity modelling, hiring plans and performance monitoring data. Support staff within the team to achieve their Key Performance Indicators, and develop within their individual career pathways. Develop a positive and collaborative culture in the team, maintaining high retention and trust levels. Analyse, interpret and improve workforce absence, turnover, and utilisation, ultimately helping improve business performance. Be part of the safeguarding team, completing relevant training, partner with our Safeguarding Lead, and support safeguarding queries from your team. Partnering with our People Team, ensure all clinical staff are up to date with requirements such as DBS, professional body registration, and for all staff, actively pursuing their CPD. Actively research examples of best practice related to workforce management and scaling from other organisations, and then challenge our current working practices positively, promoting a culture of continuous improvement and learning. Qualifications and experience: Required: At least 4 years of experience directly managing 10-15 person teams in fast growing environments, including leading areas such as, rota and scheduling, professional development, performance management and supporting staff wellbeing. Excellent influencing skills and able to communicate effectively with staff at all levels. Experience working cross-functionally to improve service quality and efficiency. Able to balance continuous workforce improvement alongside increasing and changing service demand. Experience in creating, delivering and improving training programmes. Confident in using Google Sheets or Excel to look at and drive insights from data, and then use these to launch improvement initiatives. Excellent coaching skills, with the ability to mediate and resolve conflict situations successfully. Desirable: Experience managing clinical teams. Qualifications in workforce development or planning, project management, education and training. Experience in safeguarding, including level 3 safeguarding training completed. Don’t meet every requirement? Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top-performing workplace, so if you’re excited about this role but your past experience doesn’t align with every qualification, we strongly encourage you to apply. You may be just the right candidate for this or other roles! Why join Paloma? You will be part of a mission-driven organisation that’s transforming access to Autism Assessments in England. We offer: A strong and positive culture that prioritises team building, transparency, and career development. This includes protected time and budget for team connection and learning. Competitive compensation including: Salary of £53,000 per annum if working hybrid in London. We have a pay scale, with increases on this available for those with greater experience. Salary of £48,000 per annum if working 100% remotely. We have a pay scale, with increases on this available for those with greater experience. 5% employer pension contribution Private medical insurance and Employee Assistance Programme (from early 2026) Home Office Equipment Allowance A unique annual leave benefits package which includes: 37 days of annual leave. This is 28 standard days, plus eight bank holidays, plus your birthday off. Option to buy an additional 5 days per year (giving you a maximum of 42 days per year) 2 days per year of special leave, for those moments that happen in life, whether personal or family-related Additional benefits including: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We’re glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need so we can adapt our interview process. Safer Recruitment & Pre-Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre-employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business, this will be at either an Enhanced, Standard, or Basic level. We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding. Our recruitment processes are designed to ensure we appoint individuals who are aligned with our values and who will contribute to maintaining a safe and supportive environment for everyone we work with. Application process Please apply via our website. We understand that applying for a new job requires a significant amount of effort, and we appreciate your time. We look forward to reviewing your application. Join us and be part of our journey to revolutionise access to NHS Autism Assessments in England!