Night Shift Travel Support Agent – Swedish Language

Night Shift Travel Support Agent – Swedish Language Apply now! Who are we? We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go! Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges. We are now looking for a Travel Support Agent within EU to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough. Let’s connect and discuss how you can make a difference on our team! Apply to DIB if you have: Excellent knowledge of Amadeus GDS, with at least 2 years of experience Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a big plus A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset Bonus points if you have experience working with Zendesk and LinkOnline What you’ll do: Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests Provide empathetic, professional support via phone, email, and chat Ensure every interaction reflects our values of speed, care, and efficiency Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues Cover night shifts - 10pm to 6am Stay updated on airline policies, travel regulations, and system changes What’s awesome about working at DIB? Be part of a fast-growing, modern travel company where your voice matters. Fully remote working model Training, learning, and development opportunities – we invest in your growth. A supportive, ambitious, and international team. Send us your CV in English and become part of a passionate team reshaping the future of travel! At DIB, every support ticket is an opportunity to turn a problem into a positive memory. Department Travel Support Remote status Fully Remote Stockholm HQ About Dib Travel At DIB Travel, we're committed to simplifying corporate travel with an intelligent, digital platform that seamlessly manages every step—from booking and expense management to risk monitoring. We collaborate closely with companies to design tailored solutions, including travel policies, approval workflows, and real-time analytics, all aimed at optimizing costs and keeping travel under control. Our expert team is available 24/7 to resolve any challenges, such as delays or cancellations, ensuring every journey is as smooth as possible. With offices in Stockholm and Belgrade, we proudly support clients across Europe and beyond, making business travel effortless every day. Founded in 2015