NOC Engineer – 24x7 Bristol area and work from home 24x7 shift pattern - £40k

We are recruiting several NOC Engineers to join the operations team of a growing technology infrastructure organisation.

You'll be responsible for monitoring business-critical infrastructure, responding to alerts and incidents, carrying out initial troubleshooting and ensuring issues are either resolved or quickly escalated to the appropriate technical teams.

This is a hands-on operational role and would suit someone from a NOC, data centre, infrastructure support, managed services, hosting or technical operations background.

The role

You'll

• Monitor network, server, compute, storage, power and environmental alerts
• Respond to incidents within agreed SLAs
• Troubleshoot and triage infrastructure issues
• Own and progress tickets through to resolution
• Escalate more complex incidents to engineering teams or third-party providers
• Coordinate site visits, maintenance and technical support
• Support outage management and root cause analysis
• Maintain accurate technical and incident documentation
• Carry out occasional hands-on data-centre tasks including basic cabling, racking and hardware checks
  
  

What we're looking for

You'll need previous experience within a NOC, infrastructure support, managed services or technical support environment, together with:

• Experience or exposure to data-centre infrastructure
• Good Linux administration knowledge
• Experience with an ITSM/ticketing system such as ServiceNow, Jira Service Management, Freshservice or similar
• An understanding of networks, servers, storage and hardware troubleshooting
• The ability to work independently as part of a 24x7 shift operation
  
  

Experience with monitoring platforms, cloud/hosting environments, scripting using Bash or Python, ITIL, HPC or GPU infrastructure would be advantageous.

You must hold a full UK driving licence, live within reasonable travelling distance of Bristol, and be capable of obtaining UK Security Clearance in the future.

This is an opportunity to join a growing infrastructure operation where you'll have genuine responsibility and the opportunity to develop your technical skills as the environment expands.

Salary: TBC