NOC Engineer, Fibre

Vector: Powering Auckland. Shaping the future. Life at Vector means being part of something bigger. Here, your work matters. We keep the lights on across Auckland, and each of us plays a key role in the future of the energy industry, building a legacy of clean power for future generations. We’re embracing opportunities to innovate, collaborating with leading names globally to develop, adopt and share cutting-edge technologies that drive energy sustainability and efficiency. And while we shape the future, we prioritise yours. Enjoy a comprehensive salary and benefits package, hybrid working and flexibility with hours, and be part of a diverse, inclusive culture that values fresh thinking and career growth. Culture that powers progress Hear from our people on what they enjoy most about Vector, why they joined and why they stay. The role As a NOC Engineer, you'll play a critical role in helping keep Vector Fibre's network running at its best. You'll be the first point of response for network alarms, incidents and customer issues, monitoring network performance, troubleshooting faults, managing service activations and supporting the delivery of reliable telecommunications services to our customers. Working closely with our Sales, Service Delivery, Network Specialist and Architecture teams, you'll help maintain the performance and availability of the infrastructure that underpins our fibre network. This is an excellent opportunity for someone looking to build a long-term career in networking. The NOC is recognised as the entry point into Vector Fibre's specialist networking career pathway, with opportunities to progress into the Network Specialist Team and ultimately Network Architect roles. You'll be supported by a structured onboarding programme, hands-on training, shadowing opportunities and a team that is committed to helping you grow your technical capability and confidence. You'll join a collaborative team that values ownership, accountability and teamwork. While you'll have the support of experienced colleagues around you, you'll be trusted to take responsibility for issues, see them through to resolution, and contribute to maintaining the availability and performance of critical telecommunications infrastructure. Please note: this role participates in an on-call roster, providing support when network incidents occur outside normal business hours. You will be paid an on-call allowance when rostered. Who are we looking for? Previous experience working in a Network Operations Centre (NOC), telecommunications, fibre, ISP or network service provider environment, together with at least 2 years' NOC experience and exposure to networking technologies CCNA or an equivalent industry certification, along with a solid understanding of IP networking fundamentals. Experience with technologies such as MPLS, Segment Routing, L2VPN/L3VPN services, DWDM (Dense Wavelength Division Multiplexing) and Optical Transport Networks (OTN) will be highly regarded Strong troubleshooting and analytical skills, with the ability to remain calm and effective when responding to network incidents and service outages Excellent communication and customer service skills, with the confidence to work with customers and collaborate across multiple technical and business teams A proactive, accountable and team-oriented approach. You'll enjoy taking ownership of issues, finding solutions, and contributing positively to a "we, not me" team culture. Why Vector? We know that great energy starts with great people, and we’re committed to creating an environment where you can be, do and achieve your best: Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package Supercharge your career through internal opportunities, own your own development plan and drive your learning and growth Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory We value diverse perspectives, which drive innovation and creativity. We encourage everyone to bring their full selves to work, embracing ideas that challenge and inspire Build a legacy doing work that matters – we’re keeping the lights on across Auckland, and driving a sustainable energy future for New Zealand. Apply now! Applications close by Wednesday 26 August; however, interviews may be held sooner – apply today! We know that some people may hesitate to apply if they don’t meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we’re looking for. Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.