NOC Engineer - Server / EKS

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description The NOC Server Engineer provides advanced 24×7 operational support for cloud-hosted server infrastructure in AWS and Azure. This role acts as the shift escalation lead for complex and high-severity incidents, ensuring service stability and rapid restoration. Kubernetes (EKS), Terraform, and foundational cloud networking knowledge are required skill sets to support modern cloud workloads. Roles & Responsibilities Must Have Skills: AWS EC2 / Azure VM operations Advanced Linux & Windows troubleshooting Kubernetes (EKS) node & pod operations P1/P2 incident ownership in 24x7 environment CloudWatch, Azure Monitor, Splunk Terraform execution & validation ServiceNow incident documentation Good to Have Skills: Scripting (Bash, PowerShell, Python) CI/CD & Git workflows Advanced cloud networking Kubernetes CKA/CKAD ITIL Foundation Eligibility Key Responsibilities: Provide deep troubleshooting for Linux and Windows servers hosted in AWS and Azure (OS, services, performance, and capacity). Analyze alerts and telemetry using CloudWatch, Azure Monitor, Splunk, and Grafana to validate root cause and recovery. Coordinate with Operations Center (OC), Incident Managers, and platform SMEs; maintain clear ownership and escalation. Execute safe, pre-approved operational actions and validate post-change health using documented procedures. Ensure accurate incident timelines, updates, and handovers in ServiceNow/Jira. Mentor engineers and own structured shift handovers to maintain operational continuity. Required Skill Set: Cloud Server Engineering: Strong hands-on experience supporting AWS and/or Azure compute services (EC2, Azure VMs/VMSS). Linux & Windows Servers: Advanced OS-level administration, patching, log analysis, service troubleshooting, and performance tuning. Kubernetes (EKS) & Container Orchestration: Experience triaging EKS node and pod issues, crash loops, scaling symptoms, and workload health. Infrastructure-as-Code (Terraform): Ability to execute, review, and validate Terraform based changes following operational guardrails. Cloud Networking Fundamentals: Working knowledge of VPC/VNet, subnets, routing tables, security groups/NSGs, load balancers, DNS, and basic connectivity troubleshooting. Observability: CloudWatch, Azure Monitor, Splunk, Grafana/Prometheus; alert tuning and dashboard interpretation. ITSM & Operations: Strong incident documentation, communication, and SLA discipline using ServiceNow or Jira. Required Experience: 6 + years of experience in Cloud Operations, NOC, SRE, or Infrastructure Support roles. Proven experience leading or handling P1/P2 incidents in 24×7 production environments. Hands-on experience working with runbooks, escalation matrices, and shift handovers. Preferred Skills: Scripting with Bash, PowerShell, or Python for operational automation. CI/CD and Git-based workflows supporting infrastructure changes. Certifications preferred: AWS/Azure Associate, ITIL Foundation, Kubernetes (CKA/CKAD). Shift Model: 24×7 rotational shifts Work from Office with structured handovers and escalation Ownership Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.