Office Based Business Development and Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction. Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations. Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease. Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs. Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty. Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees. Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes. Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives. The Office-Based Business Development and Account Manager will be responsible for managing a portfolio of key customers, with a revenue stream of approximately €1.5M, while contributing to the execution of the company’s growth strategy. The role focuses on both acquiring new business and developing existing accounts through tailored account plans, all managed from the office. Key objectives include growing early-stage customers through lane expansion and positioning the company as a preferred supplier within their operations (dual sourcing), as well as identifying, re-engaging, and winning back customers currently working with with other poolers. Other Key Accountabilities: Growth – Manage activities of self and team to meet budget targets and profitability levels and reinforce pool discipline with customers. Revenue stream – Manage activities of self and team to meet budget targets and profitability levels and reinforce pool discipline with customers. Negotiation with new businesses - Develop strong, mutually beneficial relationships. Maintain continuity of business – maintain relationships and service levels to ensure customer loyalty and so retain business Work alongside broader commercial team for each customer account to prote ct and grow the account to meet and exceed annual targets. Work with all functional stakeholders to unlock for each customer account to prote ct and grow the account to meet and exceed annual targets. Qualifications: Business / Commercial Degree 2 - 3 years’ experience in sales or busines s Skills and Knowledge: Excellent commercial negotiation and presentation skills Salesforce & BW user Proficient use of MS Office Supply Chain Mapping Analytical, energetic, excellent listener , relationship builder, excellent communicator ,versatile Languages: Spanish and English are a must Portuguese would be a plus Remote Type Hybrid Remote Skills to succeed in the role Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].