Office Clerk

#LI-DNI JOB DESCRIPTION JOB TITLE: Office Clerk, Administrative Support COMPANY AND LOCATION Auxilium Health (Hybrid), Oshawa, ON EMPLOYMENT TYPE Permanent, Full-time HOURS 37.5 hours per week, Monday to Friday, 9:00am-5:00pm DEPARTMENT Patient Support Programs REPORTING TO Manager, Patient Support Programs DIRECT REPORTS No LAST UPDATED June 2026 POSITION SUMMARY: This role offers dedicated administrative support within a Patient Support Program, overseeing a portfolio of three manufacturers to ensure seamless coordination, operational efficiency, and consistent service delivery across the program. The successful candidate will be highly organized, detail-oriented, and experienced in working within a fast-paced environment requiring simultaneous management of multiple program workflows and high-volume email accounts. This position plays a critical role in maintaining program integrity, supporting patient access, and ensuring adherence to established processes and compliance standards. GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS: Provide comprehensive administrative support across an agnostic Patient Support Program supporting various manufacturers, ensuring alignment with program-specific processes, service models, and documentation requirements. Accurately enter, review, and validate patient documentation related to enrolment, insurance navigation, and program participation within Salesforce and applicable systems. Assemble, process, and track daily and expedited mail. Manage and monitor program-specific email inbox, triaging high volumes of incoming communications, prioritizing urgent requests, and responding to routine inquiries from clinics and pharmacies in a timely and professional manner. Coordinate communication across multiple stakeholders including clinics, pharmacies, and internal departments to verify coverage eligibility and support reimbursement processes. Process, assemble, and track daily and expedited mail across programs, ensuring timely distribution and follow-up. Manage portal uploads, end-of-day communications, and outbound correspondence (fax and email) in accordance with clinic and pharmacy communication preferences. Record, track, and maintain meeting minutes and action items for internal portfolio meetings, ensuring accountability and timely follow-up. Perform general administrative duties including faxing, scanning, copying, filing, and document management while maintaining strict confidentiality of patient information. Perform additional portfolio-related administrative duties as assigned. QUALIFICATIONS Demonstrated experience supporting multiple programs, projects, or service lines concurrently. Proven ability to manage multiple high-volume email accounts and competing priorities in a fast-paced environment while maintaining accuracy and attention to detail. Exceptional organizational and time management skills with the ability to prioritize effectively across programs. Strong written and verbal communication skills with a professional and service-oriented approach. Proficient in Microsoft Office and Adobe Pro. Experience with Salesforce is considered an asset. Strong problem-solving and critical-thinking skills. Ability to work independently while contributing effectively within a team environment. EDUCATION Secondary school diploma required; post-secondary education preferred or equivalent professional experience. WORKING CONDITIONS: High-volume, deadline-driven setting requiring responsiveness and adaptability across multiple program workflows. Office environment requiring extended periods of sitting and computer-based work. OUR RECRUITMENT PROCESS: Application and Questionnaire - Candidates submit an application and complete the initial questionnaire. Pre-Screen Video Interview - Qualified candidates will be invited within one week to complete a short one-way video pre-screen. In-Person Interview - Shortlisted candidates will be invited to attend an in-person interview at our head office. Offer and Background Check - The successful candidate will be offered the position, pending a criminal background check and references. We appreciate the applications from all candidates, but only those selected for the next steps will be contacted. Auxilium Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. *This position is being posted to fill an existing vacancy within our team.