Office Scheduler (Remote Part-Time)

Company Overview Visiting Angels is a national, private duty network of home care agencies. We are proud to be the nation's leading provider of non-medical senior home care services. Our Angels provide in-home care, respite care, senior personal care, elderly care, companion care, and elder care services. Work Location: This is a remote part-time contractor position. FLEXIBLE work environment and hours. 1-3 days/week. Day shifts and on-call available. Primary Responsibility: This role will primarily assist during business hours scheduling client/team member shifts, and On-Call rotations. Additional Details: Assistance is needed with day shift scheduling as needed. This role will assist the office team via picking up available day shifts and working with clients/employees to schedule shifts AND/OR capturing notes for the office team to handle after shift. Job Summary This is a fast-paced scheduling position that requires problem solving skills and the ability to create win-win solutions. Prior experience scheduling in Home/Healthcare highly desired. Responsibilities and Duties Strong customer service skills Scheduling employee shifts Managing caregivers On-Call Shifts: Option to assist with after hours support if desired. Nice to have, but not required: Able to serve as emergency/backup caregiver e.g. CNA. (Local applicants only) Answering the telephones in a timely and professional manner. Handling client issues and requests Qualifications and Skills Required: 2+ years experience working with staffing/scheduling tools. Preferred: Experience with ClearCare scheduling software. Preferred: Current or former CNA. Preferred: Prior experience scheduling in fast paced environment Background/ Experience in Caregiver Role Proven customer service experience Able to respond to clients/team members within 15 minutes. Proficient with Microsoft Office Word, Excel and Powerpoint. Some post-high school education, 2-4 Year Degree preferred. Not required, nice to have: Some medical billing or process documentation experience.