Officer - Family Support Services (Tiwi Islands)

Posted Monday 7 September 2026 at 2:00 pm | Expires Tuesday 22 September 2026 at 1:59 pm Officer – Family Support Services Full time hours Tiwi Islands (Wurrumiyanga) / Darwin Contract until 30 June 2027 About Australian Red Cross Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. How this role supports our work The Officer – Family Support Services performs tasks associated with the provision of program/project delivery, coordination, and administration, contributing to the end-to-end delivery of Family Support Services. Working with Tiwi Families you will deliver services grounded within the Tiwi Cultural Wellbeing Model and the Tiwi Skin Group System. This role is based on the Tiwi Islands or requires regular remote travel, including overnight stays (minimum 6 days per fortnight) What you will do day to day Coordinate and deliver the operational and administrative aspects of programs/projects and activities. Recruit, support, and train volunteers, staff & stakeholders. Ensure effective data collection and monitoring and evaluation of relevant activities to achieve strategic impact, supporting consistent reporting data quality and analysis. Maintain project/program plans, documents, reports, tools, and resources, developing work methods where general work procedures are not defined Provide support to ensure program/project delivery falls within relevant budgets, funding, and service level agreements. What you will bring Tertiary qualification and experience in counselling and/or Mental Health Experience in providing trauma-informed counselling Proven experience in the implementation, coordination and delivery of volunteer led programs/projects. Experience in delivering project/program outcomes. Experience working with First Nations people in regional or remote settings, preferably in the NT. Experience in Family Support Services. Experience in Microsoft Office tools, such as outlook, word and excel. Experience working with individuals and/or families in a community services’ organisation or similar setting. A current unrestricted Driver’s licence and an Ochre Card (or the ability to obtain one) are mandatory requirements for this role Benefits that act for you, while you act for humanity Work flexibility: Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home, providing you more work/life balance Financial wellbeing : In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International. Career development : Access to ongoing learning, training, and development. Further information This role is covered by the Social, Community, Home Care and Disability Services Industry Award level 4 – salary from $92,286.48 + super + salary packaging For additional enquiries, please contact Bec Cunningham at recunningham@redcross.org.au for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered Applications close: Tuesday 22 nd September Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.