Oliver Wyman - Senior Talent Management Lead, New York

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com . Job Overview: We are seeking a seasoned professional to join the Americas Talent Management Team as Senior Talent Management Lead for our Customer Innovation and Growth (CIG) practice. The Senior TM Lead is responsible for overseeing talent management for the CIG practice, serving as a business partner and trusted advisor to the unit’s leadership and aligning talent strategies with business objectives. They are expected to effectively manage and coach 1-2 junior talent managers, delegating duties appropriately to ensure smooth running of operations and development of the team. The individual will also work as a part of the Americas TM team and collaborate with other TM leaders to create and deliver appropriate talent management solutions across the region. The role encompasses a comprehensive set of responsibilities aimed at driving Talent Management success within the organization while fostering a collaborative and supportive environment for both employees and leadership teams. The Senior TM Lead actively monitors the performance of consultants and specialists, understanding their areas of expertise, strengths, and developmental objectives, while providing guidance on their career development. They independently manage staffing, navigating demand and supply dynamics to help avoid escalations, and oversee effective performance management and compensation processes. Additionally, the Senior TM Lead advises practice leadership on a range of talent management topics, monitors key talent KPIs, and proactively identifies potential talent management issues. They also lead or collaborate on initiatives at the practice or regional level, driving innovative solutions and ensuring alignment with organizational goals while fostering a supportive work environment. The successful candidate will be able to proactively, delicately and empathetically balance the needs of the business alongside the preferences, career goals and development needs of the consultant to deliver appropriate staffing and talent management outcomes. They will frequently interact with very senior leaders in the business and need to be able to foster strong relationships across all organizational levels. The candidate should exhibit strong problem-solving abilities, excellent communication and organizational skills, and high attention to detail. Additionally, experience and/or a background in the Financial Services industry would be considered advantageous. This is a hybrid role that requires 3 days per week in our midtown NYC office. There is no option to be fully remote. Key Responsibilities: Talent Leadership Serve as the primary point of contact for leadership on all aspects of Talent Management. Develop partnerships with Learning & Development, Recruiting, and Human Capital Operations to ensure seamless execution of talent processes aligned with business objectives Take a strategic and holistic view of talent management needs within the practice, moving beyond traditional staffing and pastoral care for consultants. Proactively identify systemic talent issues and trends, including broader implications for the group and anticipate mid- to long-term challenges. Collaborate with practice leadership to identify and articulate the talent agenda for CIG. Drive strategic conversations on observed challenges, utilize data and insights to inform discussions and propose innovative solutions. Actively engage in practice, leadership, and partner meetings, leading discussions on talent management topics, trends and solutions Talent Management Build relationships with consultants and specialists and develop a rounded view of their capabilities, professional goals, personal interest, and situations. Work with Practice leadership and relevant Partners on managing individuals’ careers and development; be keenly aware of consultant’s development path, their strengths and areas for development Provide career guidance to consultants and support them in building mentorship/career advisory relationships Monitor work-life quality and well-being and escalate issues when needed Partner with key stakeholders in the business to discuss a wide variety of strategic priorities: pyramid and capacity planning, performance management, overall staffing process, engagement etc. Analyze trends and metrics and provide insights on these trends to the business; work with business on appropriate solutions Identify training needs of employees; collaborate with the business, regional head of TM and L&D to address these needs. Project staffing and Capacity management Oversee staffing for projects within CIG, ensuring alignment with business goals and addressing potential issues proactively. Understand the pipeline of potential projects, liaise with project team leaders to understand staffing needs, and effectively balance business needs with consultant development goals and preferences Be a trusted advisor on staffing matters, creating buy-in for staffing options and decisions Anticipate capacity challenges and develop solutions collaboratively, considering regional capacity and the broader organizational context Prepare and run regular meetings with practice leadership Ensure tracking of mobility issues, holidays, trainings, background checks and other ad-hoc staffing enabling tasks Performance management Understand the competency model of consultants and specialists and facilitate discussions on ways in which they can improve their toolkit Foster a culture of proactive performance management, where consultants and specialists receive timely and high-quality feedback, formally and informally. Ensure appropriate follow-up any issues / performance flags and Coordinate and actively participate in Career Review meetings, ensuring that performance issues are addressed and appropriate coaching is provided Employee relations – help consultants through difficult situations such as work life balance or with an uncomfortable team environment Reporting Regularly review relevant reports (utilization, staffing, OW Balance, etc.) and discuss any trends with the business, ensuring that data analytics inform talent strategies and decision-making processes Ensure accurate maintenance of data in resource planning systems and tools, and assist in preparing presentations for senior leadership ​ Experience Required: Bachelors' degree and at least 7-10 years of robust professional experience in a dynamic client services environment, ideally with a background in management consulting and/or talent management, and will be poised for immediate impact and long-term growth Demonstrated experience in people management, including the direct oversight of at least one team member, is essential Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders to satisfy Proven ability to foster relationships at all levels of the organization Comfortable working with data (Excel, PowerPoint and enterprise resource management software) While not mandatory, experience and/or a background in the Financial Services industry is a plus Skills and Attributes: A dynamic leader with a proactive, problem-solving attitude, capable of taking full ownership and driving the team towards innovative solutions Strong analytical skills to leverage data for driving change and informing talent related strategy and decisions Excellent communication, teaming and organizational skills Credible, highly professional, able to negotiate effectively with partners and consultants with diverse personalities, cultures and backgrounds Genuinely interested in the development and career success of the consultants with whom they work A strong attention to detail and high level of accuracy is required to juggle multiple projects and tasks simultaneously; as well as the ability to organize, prioritize and manage one’s day and schedule to effectively to meet deadlines Comfortable working independently, but can thrive in a team setting; all while working in a fast-paced environment An individual known for his/her enthusiasm, integrity and willingness to “roll up his/her sleeves” to get the job done, even the more mundane aspects of the job The applicable base salary range for this role is $121,000 to $168,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements . Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.