Ombudsman Coordinator

Apply Description The Ombudsman Coordinator provides a confidential, neutral, and independent resource for students and employees who have concerns, complaints, or disputes involving Auguste Escoffier School of Culinary Arts. The Ombudsman is responsible for the intake, logging, management, and resolution support of complaints and concerns received from students, staff, and external parties including accrediting bodies and state regulatory agencies. This role operates behind organizational channels - all responses are drafted by this position and issued through designated organizational channels, preserving the confidentiality and independence of the Ombudsman. Key Responsibilities: Log all incoming communications within 2 hours of receipt, before any triage or outreach decision is made Collect and organize all relevant documentation, correspondence, and supporting materials associated with each case within Google Drive and/or designated secure storage area Track all open cases against applicable internal and regulatory deadlines, escalating to the Senior Director prior to timelines being at risk Maintain accurate, audit-ready case records throughout the lifecycle of each situation Draft responses to student, staff, parent, and/or third-party complaints for review and approval by the Senior Director Coordinate with Campus Presidents, Senior Leadership, and the Director of Compliance to ensure responses are reviewed, approved, and issued through appropriate organizational channels Regulatory & Compliance Support: Monitor email inboxes and ensure all incoming correspondence is triaged, logged, and routed correctly Maintain familiarity with compliance-handling requirements of ACCET, COE, THECB, DPOS, USDE and other regulatory agencies Flag patterns or trends in compliance data to the Senior Director on an ongoing basis Support the Senior Director in preparing for accreditation site visits or regulatory reviews by maintaining organized, complete compliance logs and resolution documentation Reporting & Data Management Prepare monthly open case status summary for the Senior Director Maintain the annual regulatory response log and make records available upon request for compliance review Ensure all reports are de-identified and protect PII of all parties Required Qualifications: Exceptional written communication skills Experience handling complaints, cases, or formal inquiries in an organized and documented manner Familiarity with regulatory processes, accrediting body requirements, or formal complaint procedures Strong organizational skills and experience maintaining accurate records in a database, case management system, or equivalent structured format Ability to handle sensitive information with strict confidentiality Ability to manage multiple open matters simultaneously against hard deadlines without oversight-dependent reminders Associate’s or Bachelor’s degree in relevant field - business, communications, public admin, or similar Ideal Candidate: Experience in higher education, private career schools, or regulated educational environment Familiarity with ACCET, COE, THECB, DPOS, and/or Title IV complaint processes Experience working within or alongside compliance, legal, or regulatory affairs function Exposure to conflict resolution, mediation, or advocacy work Work Expectations: Full-time; remote position as needed. May be required to work outside of regular business hours on an occasional basis to address urgent matters as they arise. Collaborate closely with the Senior Director to ensure issues are addressed promptly and escalated appropriately when necessary. The expected salary range for this role is between $50,000 - $60,000k. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Escoffier offers a robust suite of benefits including: Medical, dental, vision, life, voluntary life and disability insurance 401k Retirement Program with an employer match Enhanced Employee Assistance Program Vacation and sick days 11 paid holidays Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.