Onboarding Administrator — Business Applications

Calamatta Cuschieri Moneybase plc is a privately held Financial Services Group that operates in Investment Services, Payments and Fund Administration. With roots dating back to 1971, the Group today is evolving at a fast pace whilst keeping the same core principles, that of providing clients the best service using the latest technology and the top professionals in their field. Moneybase is a multi-award-winning finance platform that allows individuals and businesses to easily manage all their financial needs, from daily payments to investments to treasury and wealth management we have got you covered. We are committed to attracting and selecting the very best people to join our team and to creating a workplace that promotes individual career growth; we value our people and their well-being. The group employs 200 people from over 30 countries around the world with Assets Under Management and Administration of over 3 billion. Job Overview: The onboarding Admin Supports the Onboarding Analysts through the administrative workload of business (corporate) customer applications application intake, document collection and chasing, data entry, file preparation and case tracking so that Analysts can focus on due diligence review and decisioning. This is a processing and coordination role, not a decisioning role. Key Responsibilities: Log and track incoming business applications in Freshdesk and internal registers, ensuring every case has a complete, correctly named document set Chase applicants and intermediaries for outstanding documents (certificates of incorporation, UBO structures, proof of address, source of funds evidence, etc.) against SLA deadlines Perform first-pass data entry and formatting of applicant information into onboarding case templates Run standard, non-judgemental checks (e.g. confirming a document is legible, in date, and the right type) and flag anomalies to the Analyst rather than resolving them Maintain accurate case status in the SLA tracker and escalate cases approaching or breaching SLA Prepare files for onboarding committee review collating documents, populating case templates, checking nothing is missing before the case reaches an Analyst or the committee Support jurisdictional document research (e.g. confirming what a foreign corporate registry document is meant to look like) under Analyst guidance Maintain document filing and version control so case files are audit-ready at any point Provide ad hoc administrative support to the wider Fraud & Onboarding team (scheduling, reporting inputs, capacity trackers) Strong organisational skills and comfort working against SLA deadlines in a high-volume environment High attention to detail this role is a control point; sloppy intake creates rework downstream Comfortable with document-heavy admin work and repetitive checking Good written English; able to chase third parties professionally and persistently Proficient in Excel/Google Sheets; Freshdesk or similar ticketing tool experience a plus Prior exposure to onboarding, KYC, or financial services admin is an advantage but not required this is a trainable role Reliable, gets on with the queue without needing to be chased Remuneration We are committed to attracting and selecting top people to join our team. We are also committed to creating a workplace that encourages individual growth; we value our people and their well-being. What we offer: Ongoing internal training External training opportunities Study Leave Sponsorship schemes for further studies Opportunities for career growth Free health insurance Gym Subsidy Performance bonus Employee referral incentive Visit our websites - cc.com.mt or moneybase.com for more information about us. All Applications will be acknowledged and treated with maximum confidentiality “The enduring goal of Calamatta Cuschieri Moneybase is that the composition of our workforce should reflect that of the communities in which we work.” Reference: CCMT04928