Onboarding and Implementation Specialist (Manila)

About Payscale Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com . The Implementation Specialist supports the implementation team in onboarding new compensation planning clients. This includes site creation, discovery, and documentation in initial setup, processing of client files, support and triage in client User Acceptance Training, and cross-collaboration with internal teams. The specialist also partners with and assists clients in tactical compensation administration initiatives within our proprietary compensation planning solution. The Implementation Specialist supports implementation managers in client-facing activities, coordinating the implementation project initiatives of our client partners and ensuring that milestones/goals/deliverables are met. What You'll Do Build client sites per specifications on their newly signed contracts Own the communication process to new clients in self service implementation tracks Track self service implementation progress for new customers Lead intake calls when clients are having issues with self-service materials Research answers or bring in other team members to solve issues Provide task-based support to the implementation team. Ensure client satisfaction and product/service adoption. Establish relationships and ensure open communication channels across multiple functions. Lead by example, displaying a positive, service-first attitude to internal/external clients What We're Looking For 1-2 years’ experience in a fast-past Implementation or data configuration roles, preferably in SaaS implementation, compensation management, HRIS systems, or any combination thereof. Experience in discovery and requirements gathering. Experience with Salesforce or similar CRM. Experience working with large data sets and Microsoft Excel required. Comfortable working in an ever-evolving environment that works towards continuous improvement. Understanding of how relational databases work. Ability to confidently lead client meetings and have a keen understanding of the solution's best practices and how they can be incorporated. Ability to work successfully and independently and take ownership of problem-solving. Strong organizational skills The highest ethical standards are required to protect the confidentiality of client data. Strong communication skills (both verbal and written) and a commitment to accuracy, reliability, Attention to detail, and client service. Self-starter, shows success in proactive learning and self-managing. Bachelor's degree or relevant experience Equal Opportunity Employer: We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you have a disability or impairment and need assistance with the application process, please email [email protected] for support. Fraud Alert: Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email [email protected]