Onboarding Manager

About Kintsugi Kintsugi is revolutionizing sales tax compliance for modern businesses. Our AI-driven platform simplifies tax compliance for e-commerce, SaaS, and other growing companies, ensuring they stay compliant across multiple jurisdictions. As we scale, we’re looking for a detail-oriented and customer-focused Onboarding Manager to help businesses seamlessly integrate with our platform. About the Role As an Onboarding Manager, you will play a critical role in ensuring new customers successfully onboard and understand how to use our platform. You’ll follow a well-defined process to guide businesses through setup, answer their questions, and ensure a smooth transition to using Kintsugi effectively. This role is remote-friendly within the US. Key Responsibilities • Own the end-to-end customer onboarding experience, ensuring businesses are successfully set up and fully understand our software. • Follow a structured onboarding process to guide businesses step by step. • Educate customers on how to use Kintsugi, troubleshoot initial setup issues, and proactively address common questions. • Track onboarding progress and identify opportunities for process improvements to enhance customer experience. • Collaborate with sales, product, and support teams to ensure a seamless transition from sale to onboarding to ongoing usage. • Gather customer feedback to refine onboarding strategies and improve user adoption. • Maintain clear documentation and resources for onboarding best practices. What We’re Looking For • 2+ years of experience in onboarding, customer success, account management, or a similar role. • Strong communication and customer service skills—comfortable guiding customers and answering their questions. • Detail-oriented with excellent organizational skills to keep track of multiple onboarding processes simultaneously. • Experience with SaaS platforms or technical onboarding processes is a plus. • Ability to work independently while following a structured process. Compensation & Benefits • Salary: $60,000–$90,000 per year, depending on experience. • Health, dental, and vision insurance. • 401(k) coming soon. • Remote-friendly within the US. Join us and help businesses take control of their sales tax compliance with ease! Interested? Apply now!