Onboarding Success Analyst

Onboarding Success Analyst Guide clients through seamless, compliant onboarding — investigating alerts, managing risk and building trust from their very first interaction with Axi. POSITION PURPOSE: As an Onboarding Success Analyst at Axi, you will be instrumental in facilitating our clients’ seamless onboarding journey. Your meticulous adherence to compliance and unwavering commitment to exceptional service will strengthen our esteemed market position, defining a new level of excellence in client onboarding. Your role goes beyond mere compliance; it's about creating a lasting impression, demonstrating our deep understanding of our clients, and establishing Axi convincingly in their hearts and minds. Through personalized service and meaningful first interactions, you embody our CX mission, building trust and reinforcing the Axi experience from day one. MAJOR RESPONSIBILITIES: · KYC & Due Diligence: Responsible for executing Know Your Customer (KYC) processes and continuous due diligence in compliance with multiple regulatory standards for both potential and current client and partner accounts. · Alert Investigation: Analyse and investigate alerts that are generated using standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements. · Onboarding Excellence: Promote a high degree of global onboarding knowledge and compliance standards with a client-focused mindset. · Risk Escalation: Identify, record and resolve/escalate suspicious findings following well-established escalation and reporting obligations · Confidentiality: Maintain user confidence and protects operations by keeping information confidential. · Policy Adherence: Comply with all policies, guidelines, and procedures, and actively participate in training to stay abreast of the evolving competitive and regulatory environment. · Collaboration: Work collaboratively & cohesively with key stakeholders to identify, action and develop due diligence processes that contribute to operational efficiency and personalized client experience. · Projects & Innovation: Proactively participate in assigned projects that promote client value, operational efficiency, and innovation · Account Administration: Oversee the creation and management of trading and rebate accounts. · Industry Insight: Stay up to date on the latest industry trends and technologies related to onboarding processes and share insights and recommendations with the broader team. · Support: Provide direct assistance to clients and partners for any concerns related to onboarding. · Performance Goals: Strive to meet and exceed Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis. · Professional Accountability: Demonstrate professional conduct, ownership, initiative, and reliability, maintaining pro-active communication and cross-team collaboration with colleagues and stakeholders. Uphold performance standards, ensuring all assigned tasks are completed accurately, and aligned with business priorities. Undertake any additional responsibilities as assigned to support Axi’s broader business objectives. Role type Administration, Operations, and Support Locations Uptown Place, Bonifacio Global City, Taguig Remote status Fully Remote Work Schedule AEST Shifting Schedule? Yes Shifts with Daylight Savings? Yes About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.