Online Customer Service Agent (Remote / Entry Level)

AO Globe Life is actively hiring qualified professionals to support veterans and their families in understanding and accessing supplemental benefit programs. This mission-driven, fully remote opportunity offers flexibility, professional growth, and the ability to continue serving others in a meaningful way. Clients request information about available benefits, and you will schedule and conduct virtual consultations. There is no cold calling or unsolicited prospecting. Key Responsibilities Conduct virtual consultations with veterans and their families via Zoom Clearly and compassionately explain available life, accident, and health benefit options Guide clients through enrollment and provide ongoing support as needed Maintain accurate, compliant digital records and timely follow-up communication Participate in weekly training sessions, team development calls, and leadership workshops What We Offer 100% remote work environment (U.S.-based candidates only) Flexible scheduling Inbound client interest — no cold outreach Weekly pay via direct deposit Structured renewal income opportunities for long-term growth Full licensing support and paid training Monthly and quarterly performance bonuses Equity opportunity (3%) for qualifying team members Clear advancement pathways and leadership development Veteran-supportive team culture with consistent mentorship Preferred Qualifications Experience in benefits advising, client service, or consultative roles Strong virtual communication and rapport-building skills Organized, coachable, and mission-oriented Comfortable using Zoom, CRM platforms, and digital documentation systems Personal connection to or passion for serving the veteran community Requirements Authorized to work in the United States Reliable high-speed internet connection Windows-based laptop or PC with a functioning webcam Why Veterans Thrive Here Many of our top-performing professionals are veterans or military spouses. Our structure, accountability, and team-based environment align naturally with the discipline and leadership developed through military service. Your experience is valued and respected — not something you need to adapt away from. About AO Globe Life For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran-focused organizations to provide supplemental benefits that protect working-class families nationwide. Our remote-first organization is built on service, integrity, and long-term professional development. If you are ready to transition into a meaningful civilian career that honors your experience and values, apply today.