Onsite Support Engineer

We are seeking a passionate and dedicated Onsite Support Engineer to join our team.

💼 Experience: We are looking for candidates with at least 5 years of experience in relevant fields.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

Key Responsibilities

• Provide onsite L2 technical support for desktops, laptops, mobile devices, peripherals, and basic network issues.
• Monitor and respond to network alerts, performing initial troubleshooting and issue triage.
• Troubleshoot Wi-Fi, wired connectivity, switches, ports, and other basic network-related issues.
• Provide hands-and-eyes support for L3 engineers, remote teams, and external vendors.
• Perform device installation, configuration, patching, upgrades, and routine maintenance.
• Handle hardware break-fix, equipment provisioning, and asset tracking.
• Support Data Centre activities including patching, routine health checks, and firmware updates.
• Maintain documentation for network infrastructure, assets, racks, cabling, and ports.
• Log, track, and manage incidents and service requests through the ITSM/ticketing platform.
• Support incident resolution, root cause analysis, problem management, and technical change activities.
• Provide timely onsite technical assistance to end users, including VIP users when required.
  
  

Must-Have Skills

• 5–10 years of experience in onsite / field support or OSS.
• Strong L2 support and ITSM/ticketing experience.
• Experience with network monitoring and basic network troubleshooting.
• Hands-on troubleshooting of desktops, laptops, and peripherals.
• Experience in patching and vulnerability management.
• Hands-on experience with Intune.
• Data Centre or infrastructure support experience.
  
  

Good-to-Have Skills

• SolarWinds or other infrastructure monitoring tools.
• Network cabling, rack management, and asset management.
• Mobile device management.
• Printer and peripheral support.
• User account and access management.
• Firmware upgrades and routine infrastructure health checks.
• Root cause analysis, problem management, and change management experience.