Open Enrollment Specialist

Location: 100% Remote (Must reside in Colorado, Idaho, Nevada, or Utah) Duration: Approximately 4-month contract with potential for extension Schedule: Full-time during Open Enrollment season About the Opportunity We are seeking Customer Service Representatives to support increased call volume during the annual Open Enrollment period. This is an excellent opportunity for individuals with healthcare, insurance, medical office, dental office, or medical billing experience who enjoy helping customers and solving complex issues. In this fully remote role, you will assist members, brokers, and internal employees with questions related to Medicare, Individual Marketplace, and Group Policy insurance plans. Representatives will research issues, resolve enrollment and benefits inquiries, and provide an exceptional customer experience while navigating multiple systems and applications. Responsibilities Handle high-volume inbound calls during Open Enrollment Assist members, brokers, and internal employees with insurance-related inquiries Research and resolve enrollment, benefits, and policy-related issues Accurately document customer interactions and resolutions Navigate multiple software applications simultaneously while assisting callers Learn and apply healthcare and insurance processes and procedures Deliver professional, empathetic, and solutions-oriented customer service Meet productivity, quality, and attendance expectations Required Qualifications Previous customer service experience in a call center, healthcare, insurance, medical office, dental office, or medical billing environment Strong communication and problem-solving skills Experience handling inbound calls and resolving customer concerns Ability to multitask across multiple systems and applications Strong attention to detail and organizational skills Ability to quickly learn complex healthcare and insurance processes Comfortable working in a fast-paced, phone-based environment Preferred Qualifications Health insurance experience Medicare experience Open Enrollment experience Medical billing and coding knowledge Insurance industry experience Call center experience supporting healthcare or insurance customers What You'll Gain Exposure to the healthcare enrollment and insurance industry Opportunity to support Medicare, Marketplace, and Group insurance plans Experience navigating complex insurance processes and systems Collaborative team environment Potential contract extension based on business needs Valuable experience within healthcare operations and customer support Work Environment 100% Remote Candidates must reside in Colorado, Idaho, Nevada, or Utah Fast-paced, customer-focused environment High-volume inbound call support during Open Enrollment Multiple systems and applications utilized throughout the day Job Type & Location This is a Contract position based out of Boise, ID. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.