Operational Delivery Lead

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. We’re looking for two Operational Delivery Leads to help us deliver priority process improvement initiatives as part of as part of our Fundraising, Marketing and Communications (FMC) Process Redesign programme This is an exciting opportunity to play a key role in improving how our fundraising teams work helping to simplify processes, strengthen collaboration and create more time for teams to focus on supporter relationships and income generation. This is a brilliant opportunity to be part of work that will make a step-change difference in how we fundraise at Marie Curie. You’ll help accelerate workflows, embed better ways of working and support teams to deliver meaningful improvement across our fundraising operations. What you’ll be doing: Leading the implementation of priority process improvement initiatives identified through the Process Redesign Programme. Delivering operational improvement and ways-of-working projects from implementation through to embedding within business operations. Collaborating with stakeholders across fundraising, technology, compliance, business change and suppliers. Managing project prioritisation, planning, resource allocation and progress tracking. Defining, measuring and monitoring project benefits and outcomes. Reviewing and optimising end-to-end processes, ensuring improvements are compliant, owned and embedded. Supporting culture change by influencing ways of working and helping teams adopt continuous improvement practices. What you’ll need: Experience delivering process improvement, operational change or ways-of-working projects. Strong planning, prioritisation and project coordination skills. Confidence working with different stakeholders and influencing across teams. The ability to manage a busy workload independently and keep progress on track. A collaborative approach, with strong relationship-building skills. Experience embedding change, supporting culture change or helping teams adopt new ways of working You’ll be someone who is confident working independently, managing a varied workload and bringing structure to complex pieces of work. You’ll need strong process improvement skills, excellent stakeholder management experience and the ability to influence others, build relationships and keep momentum moving. Please see the full job description here Application & Interview Process As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Close date for applications: Monday 31st August 2026 We encourage early applications as we may close the job advert sooner after receiving a sufficient number of applications. Salary: £38,007 - £42,230 plus LW where applicable (£3,500) Contract: 12 month FTC Based:  Remote or Hybrid - If Hybrid the options would be to work from either our Edinburgh or London office - we're happy to discuss what works best for you! Benefits you’ll LOVE: Flexible working. We’re happy to discuss flexible working at the interview stage. 25 days annual leave (exclusive of Bank Holidays) Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) Loan schemes for bikes; computers and season tickets Continuous professional development opportunities. Industry-leading training programmes Wellbeing and Employee Assistance Programmes Enhanced bereavement, family friendly and sickness benefits Access to Blue Light Card membership Subsidised Eye Care At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected] . Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.