Operational Engineer II

Hi, I'm Juhi Banerjee , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Xponent Engineering builds and operates cloud native JO and Analytics solutions for enterprise customers. As an Operations Engineer II on JO Platform DevOps, you help keep our globally distributed SaaS reliable and improve how we run it in AWS—partnering with software engineering, JO Platform TechOps, and customer-facing teams. This is a small, high-velocity team where you can have an outsized impact: you ship automation, document what you build, and grow toward senior platform work. We are looking for an Operational Engineer II who will: Platform operations & support — Support production and non production JO and Analytics environments across regions; troubleshoot incidents with peers and TechOps; contribute to root-cause analysis and follow-up improvements. Automation & tooling — Build and maintain Bash and Python scripts and small tools for deployments, diagnostics, data/ops workflows, and reducing manual toil. CI/CD & infrastructure — Contribute to Azure DevOps pipelines, Terraform-managed AWS resources, and Kubernetes (EKS) workloads; follow Git-based change practices and team standards Observability — Help operate monitoring and alerting (Prometheus, Grafana, CloudWatch); tune dashboards and runbooks so issues are visible early. Cross-team delivery — Coordinate with Development, Professional Services, and Support on releases, environment needs, and customer-impacting work; communicate clearly in a distributed team. Documentation & enablement — Write runbooks, READMEs, and handoffs for systems you touch; make it easy for the next engineer to operate what you built. Continuous improvement — Question how things work, propose safer/faster patterns, and adopt modern DevOps, cloud, and data pipeline (ETL/streaming) practices where they fit our stack. Is this opportunity right for you? We are looking for candidates who have: 2–4+ years in DevOps, cloud operations, SRE, or platform engineering (or equivalent depth via production work). Hands-on delivery of a SaaS or PaaS product in the cloud (multi-environment, customer-facing impact). Comfort in a customer-aware role: urgency, clear communication, and ownership when production matters. Track record of coordinating across internal teams and finishing work without constant direction. Continuous improvement mindset—you leave systems, docs, and processes better than you found them. Effective on a small, remote team: proactive, collaborative, professional English (written and spoken). Technical requirements Scripting: Demonstrable Bash and Python for real operational or automation tasks. Cloud: Production AWS experience (VPC, EC2, IAM, S3, RDS or similar core services). Infrastructure as code: Practical Terraform (modules, Git workflows); Ansible a plus. CI/CD: Experience building or maintaining pipelines (Azure DevOps or GitHub Actions preferred). Containers: Docker required; Kubernetes (EKS or similar) exposure strongly preferred. Operations: On-call or production support experience; structured troubleshooting in distributed systems. Documentation: Evidence you document what you build and how to run it. Education Bachelor’s in CS, engineering, or related field, or equivalent demonstrated experience. Preferred qualifications GitOps (Argo CD / Flux), Helm, Kustomize Observability: AlertManager, log aggregation, SLI/SLO thinking Data platforms: ETL, streaming, or batch pipelines supporting Analytics workloads Security & compliance awareness (secrets management, least privilege, audit-friendly changes) Telecom, enterprise SaaS, or journey/analytics platform background CSGer Perks & Benefits Work from Home Employee Belonging Groups Healthcare: Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more! Location(s): Colombia Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.