Operational Intelligence Analyst

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Ability to follow structured decision trees, defined risk criteria, and standard operating procedures with a high level of accuracy and consistency. Ability to identify patterns, gaps, or recurring issues and escalate observations appropriately, without ownership of solution design. Clear and professional written communication skills, with the ability to document findings, follow-ups, and outcomes accurately within enterprise systems. Demonstrated process discipline, with the ability to operate effectively in structured, rules-based environments. Exceptional attention to detail, enabling accurate identification of inconsistencies, missing information, and misclassified risk events. Familiarity with incident management, EHS, risk management, or compliance workflows is preferred. Foundational understanding of AI-assisted workflows and human-in-the-loop validation processes. High level of adaptability and comfort working in evolving, dynamic environments, particularly where processes and tools continue to mature. Openness to feedback and the ability to quickly incorporate updates to SOPs, risk definitions, and AI-related workflows. Professional and effective stakeholder interaction skills, including coordinating with action owners and escalating issues respectfully. Proficiency in Microsoft Excel for data tracking, filtering, and basic analysis, and Microsoft Word for documentation and SOP adherence. Proven experience working within enterprise systems such as incident management or case management platforms. Sound analytical judgment with the ability to apply risk criteria effectively and recognize situations requiring escalation. Strong commitment to continuous learning, with an interest in building knowledge of safety risk concepts and AI-supported tools over time. Strong sense of accountability and ownership, ensuring assigned tasks are completed through to closure or appropriately escalated. Strong time management skills with the ability to manage fluctuating workloads Location: Remote –Bengaluru, KA, Hyderabad, TS Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.