Operational Specialist

About Us:

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About Our Client:

This is a fully remote role for our US-based client. They are growing quickly and are leaders in the industry. In this position, you will be directly supporting their clients' daily business operations and enabling their success.

Responsibilities

• Deliver superior customer service to our teams, customers and stakeholders
• Communicate with vendors to ensure accurate & timely fulfillment activities
• Process/enter orders
• Invoice orders once shipped
• Resolve issues/inquiries delegated by internal teams or from clients (e.g., delivery error)
• Maintain accurate inventory levels for assigned accounts within ERP system
• Ensure compliance with state regulatory requirements
• Work closely with other departments to complete cross-functional tasks
• Manage a shared email box with team

Requirements

Proven experience in data entry and/or customer service

Demonstrated success in delivering results and proactively overcoming obstacles

Excellent oral and written communication skills in English

Committed to being a team player

Proficiency with Microsoft Office (i.e., Word, Excel)

Familiarity working in an ERP system

High level of attention to detail

An exhibited passion for customer service

Perks - What's in it for you

Compensation in USD: $1,000 to $2,000 per month. Please note that the final salary offer may vary based on the candidate’s seniority, specific skill set, and performance throughout the evaluation and interview process.

Work fully remotely in a collaborative environment

Growth opportunities

2 weeks of PTO

US holidays