Operations Analyst

Solance is the new tier in finance. We're a bold new player, specialised in helping clients with complex corporate structures access the kind of financial services they've always struggled to get. Think Credit Suisse's service DNA spliced with Revolut's tech genius; Solance is that hybrid, engineered for the best client experience you've ever had. Our EMI license is in progress, and we're gearing up for launch end of Q3, 2026. We are building Solance from scratch: processes, culture, products, and a brand that sets a whole new standard. If you're ambitious, hungry, and ready to step into a key role where you will help shape our future success, this could be the opportunity for you. As part of this journey, we're searching for an Operations Analyst (aka ‘the Client Whisperer’), someone who thrives in complexity, thinks analytically, and understands how to deliver a great customer experience, from the moment a customer is onboarded through to making their first day-to-day payments. This role sits at the centre of how Solance operates. You will support our operations teams across new customer onboarding, transaction monitoring, and customer service, always ensuring a client experience at a standard that goes above and beyond. The Solance white-glove philosophy is built on a simple belief: a client should never have to chase us. If a client needs to follow up, we have already failed. As the face of Solance, you own every issue through to resolution, no handoffs, no dropped threads. The role is at the heart of Solance, embodying what we stand for: fast, intelligent, 24-hour onboarding and an operating model built for real-world complexity. You are the person our teams turn to for clear, practical guidance that keeps innovation flowing and ensures decisions are both compliant and fast. 1–3 years of experience in an operations, compliance, or financial services role, ideally within a FinTech, RegTech, or regulated institution. Working knowledge of KYC/KYB and AML frameworks, including customer due diligence and screening processes. Experience with payment schemes such as SEPA, SWIFT, or card-based payments. Understanding of regulatory obligations relevant to Electronic Money Institutions, including AML/CFT, Sanctions, and Anti-Bribery and Anti-Corruption requirements. Strong attention to detail with the ability to manage multiple tasks and priorities in a fast-paced environment. Excellent written and verbal communication English communication skills, with confidence engaging both internal teams and external customers. Analytical mindset with the ability to identify issues, escalate appropriately, and contribute to process improvement. Comfortable working with operational tools and systems, with a willingness to develop technical knowledge as the business scales. Having an ownership mindset: A genuine discomfort with leaving things unresolved — you don't close a ticket, you close the problem Confident and composed in client-facing situations, written or verbal, with a natural ability to build trust quickly High emotional intelligence, with the ability to stay calm, clear, and reassuring when a client is frustrated or under pressure Key Responsibilities: Customer Onboarding Support the preparation, review, and completion of electronic KYC records and associated due diligence documentation for new customers. Coordinate with the Compliance team to ensure onboarding documentation meets regulatory requirements and internal policy standards. Track onboarding progress across the customer pipeline, following up on outstanding items and escalating blockers where required. Maintain accurate and up-to-date records within Solance's onboarding systems throughout the customer approval process. Transaction Monitoring & Oversight Monitor customer transaction activity against expected behaviour profiles, flagging anomalies or concerns for further review. Conduct screening on customers and counterparties, reviewing results to identify and escalate true hits appropriately. Support the review and analysis of AML documentation across the existing customer book, including refresh and periodic review tasks. Maintain awareness of relevant regulatory obligations, including Sanctions, Anti-Bribery and Anti-Corruption requirements, and apply these in day-to-day work. Payments Knowledge & Support Has a solid working knowledge of the payment schemes Solance operates across, including SEPA, SWIFT, and card-based payments. Act as a first point of contact for customers with payments-related queries, providing clear and accurate guidance. Monitor payment activity and support the resolution of exceptions, errors, or customer-reported issues in a timely manner. Work with the operations team to maintain and improve internal payments reference documentation and SOPs.