Operations and Financial Analyst

OPERATIONS & FINANCIAL ANALYST Department: Business Operations Reports To: VP Business Operations Remote: Yes POSITION SUMMARY The Operations & Financial Analyst supports executive decision-making by bridging the gap between daily operations and financial clarity. This role is responsible for operational tracking, variance analysis, and routine reporting, ensuring data integrity and actionable insights across network and financial workflows. WHO YOU ARE You are a proactive, detail-oriented analyst who thrives in a dynamic, high-growth environment. You are an Excel expert and CRM data steward who enjoys translating real-world operational activities—like network rollouts, ticket volumes, and route miles—into actionable financial insights for leadership. You are a clear communicator, comfortable collaborating across departments to improve workflows, validate data integrity, and support executive decision-making. RESPONSIBILITIES Operational & Network Reporting (40%) Network & Customer Performance: Author and maintain recurring customer-specific and nationwide network operations reports, tracking key operational metrics to recommend actionable improvements. Operational Expense & Cost Analysis: Perform pass-through cost analysis, locate ticket trend analysis, and network operations expense tracking to identify cost-saving opportunities. Metric Validation: Track and validate core physical network metrics, including route miles, bookings margins, net sales, installs, and disconnects (MRR/MAR walks). Recovery Management: Monitor internal and external recovery efforts and financial workflows associated with network performance and outages. Financial Analysis & Executive Support (40%) Board Deliverables: Maintain and enhance quarterly Board of Directors reporting materials using Microsoft Excel and PowerPoint. Quarterly Forecasting: Manage and refine key operational inputs that feed into the broader company-wide financial model and forecast. Strategic Insights: Partner with operational teams to analyze margins and translate raw operational throughput into financial impact. CRM & Data Governance (20%) CRM Data Hygiene: Manage and enforce object validation rules, workflows, and pipeline accuracy in our CRM to transition operations from reactive troubleshooting to proactive data governance. Reporting Architecture: Act as an operational stakeholder contributing to company-wide data reporting standards and process improvements. REQUIRED QUALIFICATIONS Experience: 2–5 years of progressive experience in financial analysis, business operations, variance analysis, reporting, or budgeting. Education: Bachelor’s degree in Business, Finance, Economics, or a related field (or equivalent practical experience). Technical Toolkit: Advanced Microsoft Excel: High proficiency in complex formulas, financial modeling, data reconciliation, and scenario analysis. Microsoft PowerPoint & Presentation Skills: Ability to transform raw data into polished, visually intuitive decks for executive leadership and the Board. CRM Proficiency: Experience navigating, managing, or setting validation rules in CRMs (e.g., Zoho, Salesforce, Hubspot). Note: Coding/SQL engineering skills are not required for this role PREFERRED QUALIFICATIONS Communication: Outstanding written and verbal communication skills. Ability to synthesize complex discussions (e.g., cross-departmental alignment meetings) into actionable tasks. Culture & Adaptability: Ability to self-direct and thrive in a fast-paced, growing infrastructure environment. COMPENSATION AND BENEFITS Base compensation range of $75,000-$85,000 Target Bonus: 10% of base salary Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays. Dental and vision options. 401(k) with match. ABOUT VERO Vero was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a springboard for our consumer focused services for underserved communities. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. Vero Fiber