Operations Associate

Overview We’re looking for a highly organized and detail-oriented Operations Associate to join our Operations team. You’ll play an important role in supporting the day-to-day execution of our B2C business — helping ensure orders are processed accurately and delivered on time. This role is ideal for someone looking to build and deepen foundational operations experience in a fast-growing e-commerce environment. You’ll gain exposure across order management, third-party marketplaces, fulfillment workflows, inventory processes, and post-purchase operations — developing the habits and judgment that drive operational excellence at scale. What You’ll Do Monitor daily order flow across third-party sales channels and fulfillment partners Update and reconcile order data in our ERP system, identifying and correcting discrepancies Investigate shipment delays, backorders, and address validation issues — escalating when appropriate Support weekly 3PL calls by tracking order accuracy and follow-up items Partner with Customer Experience to help resolve post-purchase issues Track recurring order or return themes and share observations with your manager Assist in maintaining accurate inventory reporting and documentation Support process documentation and operational improvement efforts We’re Looking For Someone Who Is eager to learn and open to feedback Takes pride in accuracy and follows through consistently Pays close attention to detail and notices discrepancies Is comfortable asking questions and seeking support when needed Approaches problems with curiosity and persistence Communicates clearly and collaborates well across teams Manages recurring deadlines with strong organization Preferred Experience 1+ year of experience in operations, supply chain, retail, or e-commerce Experience working in an ERP system Intermediate Excel skills (formulas, pivots, data cleanup) Exposure to WMS or OMS systems is a plus What Success Looks Like In your first 3–6 months, you will: Learn our ERP, OMS, and fulfillment processes end-to-end Execute recurring workflows independently and accurately Demonstrate strong organization and follow-through Flag issues proactively and seek guidance appropriately Build trust with your manager and cross-functional partners Over time, success in this role looks like: Owning defined workflows with minimal oversight Maintaining consistently clean and reliable data Applying thoughtful, structured problem-solving to recurring issues Contributing small but meaningful process improvements Building a strong foundation for growth within Operations Compensation Base salary range: $50,000–$65,000, plus equity. Compensation is determined based on experience, skills, and market data. Benefits & Perks • Up to 100% medical, dental, and vision coverage (employee-only) • Fertility & family-building support (up to $20,000 lifetime) • 401(k) with a 4% company match • 16 weeks fully paid parental leave • 20 vacation days (25 after 5 years) plus year-round Summer Fridays • Hybrid work schedule with two core in-office days (Tues–Thurs) • Remote Thanksgiving week and remote last week of December • Up to four additional remote weeks per year with approval • 40% employee discount plus seasonal product allowance • One Medical, Talkspace, and $1,000 per year via Joon for wellness • One-month paid sabbatical at five years Why Join Us? Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger. About Brooklinen Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other. #LI-Hybrid #LI-MK