Operations Associate, Courier Onboarding

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we're building the delivery of (almost) everything — and our courier supply team is at the heart of making that happen. We operate across 30+ countries, and in Kazakhstan we're growing fast. Our Supply Operations team owns the full courier lifecycle — from acquisition and onboarding to activation and retention. We're looking for an Operations Associate to join us in Almaty and take ownership of how we onboard couriers at scale: designing better processes, identifying where things break, and building the infrastructure that makes our onboarding consistently high quality across the South region. What you’ll be doing Analyse onboarding funnel data to identify conversion bottlenecks and recommend process improvements Design and document workflows that improve registration-to-first delivery activation rates across Kazakhstan and South region markets Work cross-functionally with marketing, finance, and regional ops colleagues to align onboarding initiatives Track and report on key onboarding metrics, maintaining operational structure across multiple workstreams Use AI tools to accelerate analysis, communication, and process documentation Coordinate with external partners including fleet partners and onboarding vendors Our humble expectations Fluent in Kazakh, Russian, and English — all three are required for this role Strong proficiency in Google Sheets / Excel — you're comfortable with formulas, pivot tables, and data tracking You actively use AI tools as part of how you work Fast learner with high learning agility — you pick up new tools, processes, and domain knowledge quickly and independently Self-sufficient — you figure things out on your own, ask the right questions, and don't wait to be told what to do Based in Almaty with the possibility to work four days a week from the office with one optional work from home day What we offer This is a role with real ownership and visibility — you'll be shaping how courier onboarding works across Kazakhstan and the broader South region, which spans Greece, Malta, Cyprus, Albania, Kosovo, Georgia, and Azerbaijan, with direct impact on supply growth in one of Wolt's active expansion markets. You'll work closely with regional and international colleagues daily, in an environment that moves fast and rewards initiative. We also offer: Office in the heart of Almaty — comfortable workspace in a central location Voluntary health insurance for you and your family Work laptop and phone with a corporate plan Wolt employee discounts on orders Career growth within an international company, with daily collaboration across markets and functions Next steps We review applications on a rolling basis. If your profile looks like a match, you'll hear from our Talent Acquisition team to schedule an intro call. From there, the process includes a hiring manager interview and a take-home assignment followed by a presentation to the hiring team. We aim to keep the process straightforward and move quickly. If you are excited about working in a high-growth environment, taking ownership, and being part of a motivated team, then click below to apply and get the conversation going! Please submit your application and resume in English. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.