Operations Coordinator

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Join a Global Leader in Health & Security – Make an Impact Every Day We are inviting passionate individuals to join our team and be part of something truly global. The Operations Coordinator acts as the key liaison between members and global medical and security teams, ensuring timely coordination of care, accurate information, and seamless support during critical situations. Location: Italy Working hours: staggered shifts from Monday to Friday, included public holidays Full training provided Full remote position : you can work everywhere from Italy About the Role: Global Impact: Your work will directly help people in times of need, across borders and cultures. Career Growth: We offer a clear progression opportunities, and access to world-class training. Benefits: Health cover Supportive Culture: Join a diverse, collaborative team where expertise and innovation thrive. Are you empathetic and driven to help others? Do you want a role where your people skills make a real difference? We are looking for : A new Operations Coordinator to join our team. In this role, you’ll be the vital link between our beneficiaries and our global network of medical and security professionals ensuring they receive the highest standard of care. Responsabilities Support members with healthcare and security queries. Coordinate medical appointments, authorise treatments, and manage policy claims. Assess situations and communicate logistics worldwide. Collaborate with a multidisciplinary team in a fast-paced environment. About you Strong organisational and critical thinking skills. A natural, empathetic approach and passion for helping people. Excellent written and spoken Italian and English required. Customer service experience (contact centre or similar) is desirable. Confidence with Microsoft Office and an appreciation for data protection. Degree level, with interest in healthcare, world politics, or international security preferred. By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025. 13,000 experts | 1,200+ locations | 90 countries | 110+ languages Start your journey with us today. Apply now! #EUROPE