Operations Coordinator

Requisition ID: 3606 Department: Operations Work Type: Hybrid Application Close Date: 28th August 2026 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. We’re looking for a highly organised and detail-oriented Operations Coordinator to provide managerial and administrative support to our New Zealand Operations Team. In this role, you’ll help drive operational excellence - ensuring our trips run safely and smoothly and supporting Tour Leaders and suppliers with delivering exceptional travel experiences across NZ! Working closely with the Operations Manager and Deputy Operations Manager, you'll play a key role in managing day-to-day trip operations, responding to operational challenges, and ensuring clear communication with our Tour leaders and suppliers. You’ll also respond promptly to all operational queries from our Tour Leaders, build strong relationships with our operational partners, and assist with resolving any issues that come up on ground. If you're passionate about travel operations and enjoy finding solutions in a purpose-led global travel company, we'd love to hear from you! This is a full-time, 12 month contract position based in our office in Auckland, New Zealand. Some of the experience you’ll bring may include: Minimum 2 years' experience in Travel operations Travel experience within New Zealand and a good understanding of on-ground logistics Excellent organisational skills and attention to detail and p roficient with MS Office tools Strong customer service and communication skills Diploma or Degree in Travel & Tourism will be an added advantage We’re looking for a highly organised and detail-oriented Operations Coordinator to provide managerial and administrative support to our New Zealand Operations Team. In this role, you’ll help drive operational excellence - ensuring our trips run safely and smoothly and supporting Tour Leaders and suppliers with delivering exceptional travel experiences across NZ! Working closely with the Operations Manager and Deputy Operations Manager, you'll play a key role in managing day-to-day trip operations, responding to operational challenges, and ensuring clear communication with our Tour leaders and suppliers. You’ll also respond promptly to all operational queries from our Tour Leaders, build strong relationships with our operational partners, and assist with resolving any issues that come up on ground. If you're passionate about travel operations and enjoy finding solutions in a purpose-led global travel company, we'd love to hear from you! This is a full-time, 12 month contract position based in our office in Auckland, New Zealand. Some of the experience you’ll bring may include: Minimum 2 years' experience in Travel operations Travel experience within New Zealand and a good understanding of on-ground logistics Excellent organisational skills and attention to detail and p roficient with MS Office tools Strong customer service and communication skills Diploma or Degree in Travel & Tourism will be an added advantage Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and the adjustments you require, we will then be in touch to support your application. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and the adjustments you require, we will then be in touch to support your application. We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications Application Close Date: 28th August 2026