Operations Coordinator US

Operations Coordinator US ABOUT TRIP TRIP’s mission is to create calm in the everyday chaos for our community, offering next-generation wellness products to power their lifestyle and nurture mental wellbeing. Co-founders Olivia and Daniel discovered plant-based wellness after a transformative personal experience and launched TRIP in 2019 to bring the most delicious, highest quality functional drinks and supplements to people globally. Now the world’s #1 Calming Beverage Brand, TRIP’s award-winning drinks and wellness products are crafted with botanicals and adaptogens to help people relax, unwind and find balance. Since launch, TRIP has rapidly expanded across Europe and North America, generating significant sales. TRIP products are available in leading supermarkets, natural retailers and online. Our vision is to become the global leader in calming drinks and supplements — synonymous with calm in the same way other brands are with energy. We move fast, think big and are committed to becoming the defining brand for a generation who drinks less but prioritises mental wellbeing more than ever. There has never been a better time to join our team and be part of the movement. THE ROLE We’re on the lookout for someone extraordinary to come and join our team. The Operations Coordinator plays a key role in the smooth end-to-end flow of customer orders — from order receipt through to shipment, delivery, and invoicing. You will ensure all orders are captured accurately, processed efficiently, and delivered on time to customers nationally, maintaining the premium service standards that underpin TRIPs brand reputation. KEY RESPONSIBILITIES • Manage D2C website orders and resolve warehouse issues. • Oversee B2B orders to retailers/wholesalers and ensure OTIF delivery. (Experience working with Target, Walmart, UNFI & KeHe a plus!) • Build strong relationships with customers and distributors, resolving operational issues and ensuring excellent service. • Lead operational execution across digital channels (Amazon, TikTok Shop, etc.) • Troubleshoot order and delivery issues for customers. • Partner with warehouses to support U.S. order flows. • Manage stock, reporting, reconciliations, and invoicing. • Support Marketing with buyer/influencer send-outs and events. ABOUT YOU 3+ years' experience in an FMCG operational role or equivalent experience. Skilled in data analysis, numerical reasoning and able to pick up new software quickly. Considerable experience with Microsoft Excel/Google Sheets is a must. Understanding of an ERP(Unleashed) & EDI (SPS Commerce system) would be a bonus. Able to see the bigger picture and find operational efficiencies (or at least keen to develop an efficiency mindset) in a rapidly changing supply chain. Detail driven, with a passion for problem solving and getting the job done in an organized and efficient way. THE PACKAGE The base salary range for this position is $60,000-$65,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified. We offer a Comprehensive Benefits Plan that includes the following: Medical, Dental & Vision Insurance Paid-Time-Off Program Mindfulness support with Calm App membership and Employee Advisory Resources 401k Life Insurance Sabbatical: Potential for 6-week unpaid sabbatical after 2 years of service A range of voluntary benefits Department Supply Chain & Operations Locations Remote - USA Remote status Fully Remote Remote - USA Our Mission ✨ At TRIP we believe that mental health is intrinsic to good health That's why we create connections through positive conversations around mental health for our worldwide community We craft authentically functional products that deliver calm & look, taste and feel exceptional We ensure that we positively impact people and the planet, whilst achieving our mission