Operations Coordinator with Portuguese

Operations Coordinator with Portuguese Join our Copenhagen team as Operations Coordinator (Portuguese): plan and execute group travels across Nordics/Baltics with care, clear communication, and focus on quality and profitability. Apply now! We are looking for a proactive and detail-oriented Portuguese-speaking Operations Coordinator to join our team in Copenhagen. You will be responsible for planning, coordinating, and operating group travel programs across the Nordics and Baltics, working closely with suppliers, clients, and internal departments to ensure every tour is delivered efficiently, profitably, and to the highest quality standards. This is an excellent opportunity for someone who is organized, commercially minded, service-oriented, and eager to develop within the tourism industry. Your responsibilities: Operate and manage group tours for the Portuguese market, ensuring seamless execution from start to finish. Create relevant, well-timed, and competitively priced itineraries using company tools, destination knowledge, and supplier networks. Handle bookings, amendments, confirmations, and operational follow-up with suppliers. Book and coordinate services in close cooperation with trusted suppliers across the Nordics and Baltics. Negotiate with suppliers to obtain the best possible rates, liaising with the Contracting Department when required. Maximize profit margins while identifying opportunities to offer additional services that enhance the guest experience. Coordinate hotels, transportation, guides, attractions, and other travel services. Monitor reservations and ensure all services are delivered according to client requirements and company standards. Maintain accurate booking information and operational records within internal systems. Liaise with suppliers and internal departments to resolve operational issues efficiently and proactively. Support the preparation and execution of group departures and tailor-made itineraries. Prepare operational documentation including rooming lists, manifests, travel documents, and reports. Ensure timely communication with clients, suppliers, and internal stakeholders. Your profile: Skills & Experience Fluent Portuguese and English, both written and spoken. Previous experience in tourism, destination management, travel operations, group handling, or customer service is preferred. Strong organizational skills with excellent attention to detail. Commercial mindset with the ability to balance service quality and profitability. Strong negotiation and communication skills. Ability to manage multiple projects and deadlines simultaneously. Proactive, solution-oriented, and able to work independently as well as part of a team. Experience with reservation or tour operating systems is an advantage. Knowledge of Nordic and Baltic destinations is beneficial. What we offer At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy: A dynamic and international work environment , collaborating with colleagues from over 20 nationalities . A holiday increase with years of service, up to 25 days . One volunteering day per year to support a cause you’re passionate about. Annual social events to celebrate our shared successes. TPG Travel Club discounts to explore our destinations in your free time. The opportunity to become a Value Champion . Lunch Scheme A structured development programme with on-the-job training , ensuring you reach your full potential. A collaborative and supportive team culture where every member is valued. Opportunities for career progression , moving into new roles within the company. Additional Information High Season Period : Please note that from 1st May – 31st August , the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu. Work Location : This position is based in Copenhagen, Denmark , with the possibility of hybrid working depending on the role. Our Values At Tour Partner Group, our values guide everything we do: Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem. Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change. Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency. Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference. Department Nordics Groups Role Operations Coordinator Locations Tour Partner Group Copenhagen Remote status Hybrid About Tour Partner Group Some companies sell travel. We live it. Tour Partner Group is a leading B2B Destination Management Company specialising in the UK, Ireland, the Nordics and the Baltics. We're in the business of creating experiences that last a lifetime, and our team of 500+ specialists, spread across London, Edinburgh, Dublin, Palma, and Copenhagen, brings an energy and depth of knowledge that's hard to match. We design group tours, FIT itineraries and MICE experiences for travel trade partners around the globe. We're also deeply committed to responsible travel: challenging ourselves, raising our standards and making sure that the journeys we create leave a positive mark on the places and people they touch.