Operations Enablement Specialist

ABOUT AMERIVET At AmeriVet, we're dedicated to supporting veterinary practices through operational excellence, data-driven innovation, and enhanced access to care. We are growing our Support Center team and looking for an Operations Enablement Specialist to help hospitals improve productivity through effective scheduling. POSITION SUMMARY This position keeps doctor schedules in AmeriVet's practice scheduling system (ezyVet) clean, complete, and built far enough ahead that clients can book. This is a hands-on, high-volume influential role: assess the schedules, find what is blocking access to care, partner with practices to get it fixed, and coach the practice to future success. Reporting to the Senior Director, Productivity and Operations, this person works remotely across all reporting practices in partnership with Practice Managers and Operations Directors. The measure of success is simple: more bookable, patient-facing doctor time — and therefore improved access to care. KEY RESPONSIBILITIES ▪ Review doctor schedules in EzyVet on a set weekly cadence, practice by practice, against the scheduling standards. ▪ Find and resolve unnecessary schedule blocks — recurring holds, stale administrative blocks, oversized non-clinical blocks, and other opportunities that limit access to care. ▪ Confirm doctor schedules are built out the required number of weeks in advance and chase down the gaps where they are not. ▪ Check that appointment types, durations, and slot templates match the approved standards, and flag where a practice's set-up unintendedly caps its own capacity. ▪ Make corrections directly in ezyVet once the Practice Manager has signed off; escalate anything the Practice Manager will not or cannot approve to the Operations Director. QUALIFICATIONS ▪ 2+ years in veterinary practice operations, medical/dental scheduling, or another multi- site appointment-based service business. ▪ Hands-on experience working inside a practice information management system, scheduling system, or electronic medical record. ▪ Strong attention to detail with the discipline to work through a high volume of practices on a repeating schedule without losing accuracy. ▪ Comfortable coaching and influencing people who do not report to them — able to get a Practice Manager to say yes. ▪ Clear, friendly written and verbal communication; able to explain a standard without making someone feel audited. ▪ Working proficiency in Excel and Microsoft Teams/Outlook; able to keep an organized tracker without being handed one. ▪ Self-directed and reliable in a fully remote role. ▪ Prior experience as a Practice Manager, lead CSR, or scheduling coordinator in a veterinary hospital preferred. This role is fully Remote At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.