Operations Freight Dispatcher

Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle. With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors. Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes. What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference. As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams. Position Overview Responsible for sourcing, vetting, and managing relationships with motor carriers (trucking companies) to transport freight, while simultaneously resolving operational, billing, or service issues. This role combines high-level negotiation for spot and contract freight with real-time, hands-on troubleshooting. Key Responsibilities Carrier Procurement & Sourcing: Identifying, vetting, and onboarding new motor carriers to support capacity needs, often using transportation management systems (TMS). Negotiation & Rate Management: Negotiating freight rates and contracts with carriers to ensure cost-effective, competitive pricing. Issue Resolution & Troubleshooting: Addressing and resolving problems related to carrier performance, such as missed appointments, tracking issues, or equipment failures. Relationship Management: Building and maintaining long-term partnerships with carriers to ensure consistent, reliable capacity. Documentation & Compliance: Managing compliance with carrier safety protocols, insurance requirements, and contractual obligations. Required Skills and Qualifications Experience: 4+ previous experience in freight brokerage, carrier sales, or logistics coordination. Skills: Strong negotiation, communication, and problem-solving abilities. Knowledge: Understanding of transportation modes, rate structures, and supply chain network design. Tools: Familiarity with Transportation Management Systems (TMS), CRM software, and Microsoft Office, particularly Excel. What We Offer Group Health and Wellness (Medical, Dental, and Vision) Health Savings Account (HSA) Educational Assistance Voluntary plans, including critical illness, accident, and hospitalization 401k plan with Company Match and Roth contributions | Immediate vesting Pet Insurance, free legal services, employee discount programs, and more…. Equal Opportunity Employer/M/F/H/V