Operations Intern

Overview Founded in 2018, IndeVets is on a mission to bring balance, fulfillment, and joy to veterinary medicine. We have created a whole new way to practice veterinary medicine that puts vets first. We provide the freedom of relief work, the stability of an associate position, and a team dedicated to helping vets thrive. We unite thousands of hospitals with the nation’s top veterinarians to deliver what matters most in animal care—happy, healthy doctors performing at their best. Officially certified as a Great Place to Work®! Responsibilities Position Summary: The Operations Intern will work alongside IndeVets' Operations team as a junior scheduling coordinator, gaining direct experience in the day-to-day scheduling workflows that sit at the heart of IndeVets' business. This intern will actively support the coordination of PSM (Personalized Shift Matching) doctor scheduling — handling requests, managing calendars, and navigating exceptions — with hands-on guidance from your experienced Operations Mentor. Essential Responsibilities: Assist with scheduling PSM doctors in coordination with the Operations team Process incoming scheduling requests and confirm placements with relevant parties Manage and maintain scheduling calendars, ensuring accuracy and up-to-date records Identify, document, and escalate scheduling conflicts, gaps, or exceptions for resolution Learn and apply IndeVets' scheduling tools, workflows, and communication protocols Track exception patterns and flag recurring issues to the Ops team Support additional operational tasks and special projects as assigned by mentor Performs other related duties as assigned Education: High school diploma or equivalent required AND Currently enrolled in Business, Operations Management, Healthcare Administration, or a related program (sophomore or above), OR a recent graduate within 12 months Experience: Prior experience in scheduling, coordination, administrative, or customer-facing roles, preferred Exposure to healthcare, veterinary, or staffing operations, preferred Experience handling exceptions, escalations, or time-sensitive logistics, preferred Knowledge & Skills: Highly organized with strong attention to detail and accuracy Clear, professional communicator — comfortable coordinating with multiple parties Ability to manage competing priorities and stay calm under scheduling pressure Proficient in Microsoft Office or Google Workspace, particularly calendar tools What You Will Gain: Hands-on experience in a real business environment with real IndeVets workflows 1:1 mentorship from an experienced IndeVets professional throughout the program Cross-functional collaboration with interns from three other departments via the capstone project An AI-integrated group capstone project to showcase on your resume or portfolio Program completion certificate and professional reference letter available upon request Consideration for future paid roles at IndeVets based on performance College credit arrangements: IndeVets will provide all required documentation including a signed internship agreement, supervisor evaluations, and hour logs. Students should confirm requirements with their institution and notify us at the time of application. Location & Schedule Expectations: Hybrid with 2 Days Remote and 1 Day In Office (Old City, Philadelphia) 24 hours per week Pay Expectations: Unpaid Start Date: June 1 Equipment: IndeVets will provide access to a laptop as needed Qualifications About Us Our HQ may be in Philadelphia, but we provide flexibility to work from your home office! Doctor-driven and vet-led since day one, IndeVets was founded in 2018 to bring balance, fulfillment, and joy to veterinary medicine. In an industry burdened by extreme burnout, we’ve created new ways to work so veterinarians can achieve professional success without personal compromise. We empower vets with the freedom to build their own schedules, choosing when, where, and how they work at thousands of partner hospitals nationwide. Our associate vets receive deep-seated support and select roles tailored to their evolving needs. We are redefining the industry by growing the businesses of our partner hospitals with the best vets, who are once again fueled by passion for vet med. Officially certified as a Great Place to Work®. For more information, visit indevets.com or follow us on LinkedIn, Instagram, and Facebook. IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws. If you need a reasonable accommodation due to a disability during the application process, please contact [email protected] . A background check may be required for this position. We are committed to providing equal employment opportunities, and criminal history will only be considered where relevant to the job. Join our IndeVets HQ Talent Community to keep up to date on career opportunities! Please be aware that the only legitimate form of email, correspondence, and recruiting comes from an @ indevets.com email address or from an IndeVets ICIMS account. If you suspect you have received fraudulent communication from someone impersonating an IndeVets employee, please contact [email protected] immediately.