Operations Manager

Overview of the Role : Gentrack are currently hiring an Operations Manager to support the Product Development team’s operational function. This role will have oversight on key activity across product development and customer projects, reporting on progress and driving decision making with leadership to progress work and ensure the team is set up for future success. This role can make a high-value impact through intuitively understanding the areas that can be improved and working closely with leadership and the team on the ground to directly influence how Gentrack develops its new g2 platform and works cross-functionally across the wider business. This role will support the Head of Operations in their role to manage Operations for the Chief Technology Officer and Chief of Products and their respective portfolios. The role will either own or support key operational activity including; Being embedded across the core product teams, understanding the key areas of improvements and problem solving with leadership to set the pathway forward Oversight and program management of key streams of work relating to g2 and Product Development programs, reporting progress back to key stakeholders and leadership Support resource management and budget oversight for Product Development including timesheet governance for inter-functional cross-charges Review and revise internal processes, documenting them to ensure these are well implemented and retained as new employees are onboarded Act as a conduit between Gentrack Development, Product, Delivery Engineering and cross functional teams i.e. marketing, sales Decide and get alignment on objectives of program delivery attaining of scope, quality, resources, budget and timeline Your Key Responsibilities Own oversight of key streams of work for Product Development priorities, coordinating with stream leads and reporting on progress Proactively identify areas of improvement and problem solve to drive high impact solutions Create, track and share operational reporting across the Product Development function to drive alignment across the broader team and with executive leaders Ensure efficiency on Product Development costs including budget oversight and governance across inter-team charges through timesheet data Lead and collaborate to design, build and roll out business wide operational processes Communicate progress, performance, and key milestones to key stakeholders and the executive team Support with updates on g2 programs of work and OKR deliverables, presenting these to the business as required Program reporting for varied stakeholders across the business Support decision making to coordinate and prioritise resources across projects What We’re Looking For: Minimum of 5 years operations or program management experience in a fast-paced environment and proven experience in a similar role Jira Discovery and Project experience Exceptional stakeholder management skills with the ability to influence and get positive outcomes from different personalities effectively Strong communication and presentation skills, including ability to create visual reporting such as dashboards and progress summaries Commercial mindset, understanding business outcomes to evaluate priorities and drive decision making Understanding of product development practices and/or industry experience in the utility sector is highly valued An open-minded consultative approach with the ability to give and receive positive and constructive feedback What We Can Offer You Competitive salary Private medical insurance Life and income protection 24-days annual leave Enhanced parental leave Tailored learning and development opportunities Flexible working hours and remote-work opportunities Interested? If this role sounds like a good fit for you, please click on the “Apply” button to submit your application. To discover more about Gentrack and how we’re transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn .