Operations Manager

Operations Manager Position Type : Full Time Location: Philippines (Remote) Schedule: Full-time, with an agreed daily overlap with your client’s business hours (most clients are US-based) Salary Range: ₱100,000 per month upon placement, plus ₱50,000 in program bonuses — ₱20,000 on graduating from the training program, and a further ₱30,000 after 30 days with your client after placement. About the Company MultiplyMii is a premium offshore talent brand trusted by hundreds of businesses worldwide to source exceptional Filipino professionals. We don't place virtual assistants - we place people who can own outcomes, and we've spent six years proving offshore talent can operate at a level most companies don't expect. You'll be working full-time for one of our clients, embedded as a permanent member of their team - the client owns your day-to-day work and priorities. MultiplyMii is who employs you: we handle your pay, benefits, and career support for as long as you're placed. This role sits inside a newer model for us - most MultiplyMii placements go straight from hiring to work, but this one adds a training step first. Before placement, you go through a one-month training program built from six years of systemization methodology that we've curated for SMBs. Graduates come out certified and join a small, high-caliber community of placed operators. This is a selective program, not a mass-hire pipeline. About the Role As an Operations Manager, you become the right hand to an executive or department head inside the business you're placed with. You are the operational voice of that function - the person who sees the gap, designs the fix, and then executes it yourself. You don't hand over a recommendation and walk away - you own the outcome, month after month, as a permanent member of the team. This is not a traditional people-management role - you may have no direct reports at all. What you manage is the operating machinery of the business: its processes, systems, data, and cadence. Clients integrating this role will do so because they feel that they need to increase the overall operational leverage of their function. You will be selected for both your hard skills and soft skills, as both are required to achieve genuine operational leverage. Responsibilities Below is what each area looks like in practice. The specific mix depends on the business you join and where its biggest gap sits. Business Intelligence — Get the numbers clean and trusted. Set the KPIs that matter at every level, build live dashboards, and give leaders a real picture of performance instead of five spreadsheets that never agree. Rebuild the client’s weekly KPI dashboard so leadership sees live numbers instead of a report someone assembles by hand every Monday. Find why the same metric reads differently in three systems, then agree on one definition the whole business uses. Build a scorecard for each department with a named owner and a target against every line. Project Management — Take ownership of getting work done. Turn plans into action, drive initiatives to completion, clear blockers, and run the regular cadence that keeps everyone aligned and accountable. Run the weekly leadership meeting — agenda, decisions, owners, and follow-through until items actually close. Pick up a system migration that has stalled for three months and drive it to completion. Put every initiative for the quarter on one board so the founder can see what is moving and what is stuck. Technology Management — Make the business run on its systems, not on people remembering. Map how work actually moves through the business today, audit the existing stack, cut what is redundant or underused, and connect platforms so information flows without being moved by hand. Map the order-to-fulfilment process end to end and pinpoint the handoffs where things get dropped. Audit every software subscription, then cut or consolidate the ones nobody is really using. Connect the CRM to the finance system so order details stop being re-typed between them. Restructure file storage and permissions so the team stops asking where things live. AI Implementation — Learn how the work really gets done before deploying a single tool, then build the agents, Claude workflows, and automations that take repetitive work off the team. Upskill the people around you so it sticks. Sit with the customer service team for a week, then build a drafting workflow for their ten most repeated enquiries. Build an agent that turns raw call notes into a structured summary in the format the client already uses. Run a short internal training session so the team keeps using what you built after you build it. Workforce and Org Design — Map how work sits across the team, document it, identify what is being done at the wrong level, and restructure so the business stays lean as it scales. Document who does what across a 20-person team and surface the tasks sitting two levels too high. Write the SOP for a critical task that lives only in one person’s head, so it stops being a single point of failure. Rewrite a role’s scope so the founder can finally hand off work they have been holding on to. Build the accountability chart that shows where each decision actually gets made. Competencies and Qualifications Must-Have Degree-educated — industrial engineering, business, finance, or a related discipline. At least 5 years in operations, process improvement, business analysis, or management consulting. Proven experience taking a business process end-to-end: mapping it, documenting it, improving it, and getting people to adopt the change. Strong written and spoken English. You will interview founders and department heads and write for a senior audience. Comfortable with spreadsheets and data, and with at least one project management tool (ClickUp, Asana, Monday, or similar). A self-starter. Dropped into an unfamiliar business, you know how to ask the right questions, find the real problem, and build your own plan. Resourceful. When the information, the access, or the tool you need is not there, you find a way — you dig, you ask, you improvise, you build it yourself. Nobody will hand you step-by-step instructions, and this role is a poor fit for anyone who wants them. A fast, self-directed learner. You pick up new tools and new domains without waiting to be taught, and you take direct feedback well. The training month asks for both. A willingness to roll up your sleeves. In smaller teams the scope moves around, and that is part of the job. Able to commit to the full one-month training program before placement. Reliable home internet, a quiet workspace, and a working computer. Nice-to-Have Big 4 or management consulting background — EY, Deloitte, PwC, KPMG, Accenture, or equivalent. Lean, Six Sigma, or continuous improvement training. Hands-on with no-code automation — Zapier, Make, or n8n. Built dashboards in Looker Studio, Power BI, or Google Sheets. Practical AI use beyond chat — custom agents, structured prompt workflows, or Claude Skills. Exposure to e-commerce, agency, or founder-led business operations. Familiarity with EOS, the Entrepreneurial Operating System — running Level 10 meetings, building scorecards or accountability charts, or supporting an integrator. Many of our clients run on it. What We Offer You are employed by MultiplyMii and placed with one client. Your pay, benefits, and career conversations stay with us. ₱100,000 per month on placement — six figures from your first month in the role. ₱40,000 signing bonus once you are placed — ₱20,000 within your first two weeks, and ₱20,000 at the end of your first month in the role. 100% Remote Work 13th Month Pay Healthcare (HMO) Complete Benefits Package — SSS, PhilHealth, and Pag-IBIG Paid Service Incentive Leave (SIL) Paid Philippines Holidays Free Learning and Development Programs Certification in our business systemisation methodology, plus membership in the alumni community and ongoing upskilling as AI and best practices evolve. Application Process We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. This role has an extra step compared with a standard placement, because we train you before we place you: Recruiter interview — your background, your motivation, and what you are looking for next. Assessment — a structured look at how you think about operational problems and how you communicate. Practical exercise — a short, real-world task such as mapping a process or presenting a recommendation. Training program — a one-month intensive in the methodology, with close support from our trainers. Client interview — we match you with businesses that fit your strengths. You are assessing them as much as they are assessing you. Placement — you go live in the role, with structured check-ins through your first 30, 60, and 90 days. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.