Operations Professional

Cetera is currently seeking an Operations Professional for our Operations-CFI team located in St. Cloud, MN. This position is responsible for the operational support and processing of the Government Reporting Team. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. What You'll Do Provide operational, customer service, and administrative support to the Government Reporting team. Process daily department work, including account transactions, journal entries, payment-related requests, and other operational activities. Serve as a primary point of contact for internal and external inquiries, delivering timely support via phone, email, and other communication channels. Partner with financial professionals, clients, banks, credit unions, clearing firms, vendors, and other business partners to resolve issues and facilitate processing. Perform account reconciliations, calculations, and reporting-related activities, including daily filing notifications and compliance-driven processes. Research customer accounts, investigate discrepancies, and provide resolution recommendations. Collaborate with internal operations and business units across Cetera to support service, reporting, and operational initiatives. Exercise sound judgment when making customer-focused decisions while adhering to firm policies, procedures, and regulatory requirements. Utilize Written Supervisory Procedures (WSPs), departmental guidelines, and operational manuals to ensure accurate and compliant processing. Manage a high volume of detail-oriented, process-driven tasks while maintaining accuracy, efficiency, and service standards. Identify process improvements and contribute creative solutions to enhance operational effectiveness and the customer experience. Work independently and collaboratively within a team environment while receiving guidance from department leadership as needed What You Need to Have: High School Diploma or equivalent 1-2 years of related experience in a professional environment Financial Services Industry Operational processes Knowledge of Tax Reporting Process Strong communication skills Clear Communicator Ability to work independently as well as within a team Organizational skills Attention to detail Analytical thought processor Ability to multi task Make sound decisions quickly and confidently Excel Experience a plus Compensation: The base salary range for this role in St Cloud, MN is $20.00 to $27.00 hourly, plus a competitive performance-based bonus. Base salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Salary range may also differ significantly due to geography and cost of labor considerations.