Operations Resources Specialist

Salary Range: $62,000.00 To $72,000.00 Annually The Opportunity This position is responsible for assisting in the development, maintenance, and flow of information about systems used within the department and company. This position is also responsible for the timely and effective coordination of Operations processes, communications, and reporting. Your Mission On your journey, you will face challenges such as: Support training and create process tools for internal processes and make them available to corporate employees through shared toolboxes on One Drive, Teams, and Shared Drives. Coordinate quarterly salon recognition. Collaborate with the Marketing department to develop and distribute annual Brand Measure campaign materials. Create, maintain, and update salon data for Operations within INsite+ to ensure accurate and current business information. Design and maintain PowerPoint presentations that effectively communicate Great Clips objectives, strategic goals, and operations metrics. Maintain the list of co-op and small market leadership and aid in the support of market leadership meetings to include creating decks, compiling agendas, running Zoom for virtual meetings, and other tasks as needed. Content development partner and producer for meetings and workshops such as Manager/Franchisee Meetings, Growing GREAT Together Workshops, and other meetings and events supported by the department. Track salon operating hours compliance, as needed. Maintain salon closure report ensuring accurate information provided from Real Estate and Operations departments and coordinate monthly posting and distribution. Coordinate information for monthly market expansion meetings. Participate in internal task teams and committees, as assigned. Create and distribute department communications and maintain an archive for access by corporate staff. Maintain current and accurate process documentation for the position. Process department compliance reports, PGPs, and Facility Reviews. Duties and tasks assigned by Operations Directors and Operations Managers, as needed Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships. Your Expertise To land this job you will need to demonstrate, and/or possess the following: Two years of post-secondary business education, or equivalent experience, and three to five years of progressively responsible experience supporting operational processes, technical documentation, and process development initiatives. Demonstrated knowledge and skill in using application software such as Word, Excel, and Power Point; Zoom experience preferred. Skill of using the features of a database program and store data and selectively retrieving information from it. Strong written and verbal communication skills to initiate professional and effective contact with salons, franchisees, corporate staff, vendors, etc. Ability to edit documents using proper grammar, spelling, syntax, punctuation, and sentence structure. Your Work Environment This is a hybrid work position requiring a combination of three in-office workdays and the option to work from home on the remaining days. Working remotely will require reliable, secure internet. Living the Values We Are Kind Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success. We Exceed Expectations Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement. We Focus on Execution Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly. We Keep it Simple Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important. We Listen and Earn Trust Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know. We Make it Fun Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day. What We Offer We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are: A focus on your development . We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential. A GREAT culture . One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN. A spirit of ideas and innovation . Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand. About Great Clips With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better. Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.