Operations Strategist, Records Retrieval

Operations Strategist, Records Retrieval / Remote Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno Wins together – Stock options included. When Steno grows, you grow. Invests in you – Premium Medical, Dental, & Vision Coverage with generous employer contributions toward premiums — well above industry benchmarks. Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. Competitive salary of $125,000 – $155,000 – reflects your impact on Steno's financial strategy and cross-functional decision-making Front-row access — direct partnership with Records Retrieval leadership and visibility into company-level decisions. Greenfield scope — a $50–100M business line being built right now, with room to shape how it scales. Remote-first – with flexible PTO, home office setup, and wellness and mental health benefits for employees and families We're building out our Records Retrieval business and looking for the person who will help us take it from early-stage to $50–100M in run-rate revenue. This is a rare seat inside a startup-within-a-startup with direct access to leadership, real ownership over hard problems, and the kind of scope most operators wait years to find. As Operations Strategist, you'll function as a true extension of the head of Records Retrieval — owning the toughest operational challenges, driving the highest-stakes decisions, and serving as a force multiplier across the team. You're the person leadership calls when a problem is ambiguous, important, and doesn't have a clear owner. This role is ideal for someone who combines strategic thinking with a bias for action, thrives in ambiguity, and wants a front-row seat to seizing a complete greenfield opportunity. Role Overview You will own the project work that keeps the business moving — cross-functional coordination, vendor relationships, go-to-market operations, process design, and anything else that needs a highly capable owner and doesn't yet have one. Serve as the primary liaison to the offshore Records Retrieval team — managing communication, expectations, and workflow coordination Identify operational inefficiencies and own the full cycle from problem diagnosis through solution design and implementation — don't just flag it, fix it Plan and project manage team transitions, operational changes, and process rollouts within the Records Retrieval department Monitor team performance against quality standards; identify gaps and suggest corrective actions to managers through coaching and process improvement Build, maintain, and distribute reporting for department leadership, including SLA tracking, productivity metrics, error rates, and case completion data Support recruiting efforts with hiring, onboarding, and ramp-up for new team members Escalate blockers that require senior leadership visibility or cross-functional resolution Design and maintain SOPs, training materials, and department playbooks as the team and client base scales Act as a force multiplier for the head of RR, enabling the business to move faster and make better decisions. You’re gonna crush it if You have 5+ years’ experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup You love running towards fires and thrive in taking ambiguous ideas into real results. You have experience managing teams and enjoy fostering teamwork and getting results, especially in transitional settings You operate with high autonomy and low ego — you'll do whatever the business needs, including the unglamorous work You have comfort in high-paced, fast-changing environments: The role will evolve fast — what you're doing in month three will look different from month twelve, and that's by design You have a high aptitude and ability to rapidly self-teach on a wide range of topics You have excellent analytical and problem-solving abilities, with a data-driven mindset You have strong leadership skills with the ability to influence and collaborate across departments. Experience managing or coordinating with offshore or distributed teams across time zones Confident communicator with senior leaders; able to distill complex operational realities into clear, actionable narratives Strong data and reporting skills; proficiency in Google Sheets or similar tools required Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.