Operations Support Analyst

Operations Support Analyst Operations Support Analyst Location: Billericay Salary: Competitive Contract Type: Permanent Working Hours: 40 hours per week, Monday-Friday We're looking for an Operations Support Analyst to help drive smarter decision-making across our Infrastructure business. Using data, reporting and automation, you'll support operational teams by improving processes, maintaining data integrity and delivering valuable business insights. If you enjoy solving problems, working with data and finding more efficient ways of working, we'd love to hear from you. What you’ll do: Develop and maintain operational reports, dashboards and automated workflows. Respond to data requests and resolve data quality issues. Act as the subject matter expert for WoodPlan, supporting system improvements. Write and maintain SQL queries and stored procedures. Build automations using Power Automate and Microsoft tools. Support client reporting and business performance analysis. Test system updates and contribute to application improvements. Identify opportunities to improve business processes and data workflows. Produce clear technical documentation and provide user support. What you’ll get: Career development and training opportunities. A collaborative and supportive team environment. The opportunity to influence business performance through data and innovation. What we’re looking for: Experience analysing data using Power BI, Excel and SQL . Strong SQL development and reporting skills. Experience with Power Automate and Microsoft Power Platform. Excellent analytical and problem-solving abilities. Understanding of data governance and maintaining data integrity. Experience gathering business requirements and improving processes. Strong communication and stakeholder management skills. Ability to manage changing priorities in a fast-paced environment. Desirable: Experience using Wood Plan or similar operational systems. Knowledge of the utilities or infrastructure sector. Benefits; Competitive salary – aligned with your skills and experience Pension scheme – helping you plan for the future Recognition schemes – celebrating and rewarding great work Private GP service – fast, convenient access to medical support Life insurance – providing added peace of mind Subsidised gym membership – supporting your health and wellbeing Holiday buy scheme – purchase up to 5 additional days of annual leave Equal Opportunities Statement At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives. We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation. We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels. #INDHP Department Utilities Locations Billericay Remote status Hybrid Employment type Full-time About Ground Control Ground Control is a leading external maintenance business and biodiversity expert committed to enhancing and improving the physical environment for our customers and their communities. We're a purpose driven, values centred business, on a mission to realise the potential of human nature by bringing together people, places and the planet. Human Nature - At Its Best Founded in 1973 Turnover Growing Daily 🚀