Operations Support Assistant

Benefits: Employee discounts Opportunity for advancement Training & development Free uniforms ABOUT REIMAGINE RESOURCES Reimagine Resources is a full-service fitness solutions company specializing in facility consultation, gym design, equipment installation, repair, and maintenance. We serve commercial fitness facilities nationwide and are known for our responsiveness, professionalism, and high standards of execution. We are a growing company building a strong operations team to support increasing demand and deliver an exceptional client experience. POSITION OVERVIEW We are looking for a highly organized, proactive, and detail-driven Operations Assistant to support our Operations Coordinator and service team. This is not a passive administrative role — this person will play a key role in keeping jobs moving, ensuring follow-through, and maintaining clear communication across clients, technicians, and internal operations. The right candidate is someone who takes ownership, follows through without being asked, and thrives in a fast-paced, execution-focused environment. WHAT YOU’LL OWN Keep active jobs moving by tracking progress, identifying gaps, and ensuring timely follow-up Communicate confidently with clients regarding scheduling, updates, and next steps Coordinate service appointments between clients and technicians with accuracy and efficiency Manage parts and equipment ordering, tracking, and issue resolution Support quoting and proactively follow up to move opportunities forward Maintain clean, accurate records across jobs, invoices, and service documentation Assist with invoicing and warranty processing with strong attention to detail Act as operational support to ensure nothing falls through the cracks WHAT SETS YOU APART You don’t wait for direction — you anticipate needs and take action You are highly organized and naturally detail-oriented You communicate clearly, professionally, and confidently You can manage multiple moving pieces without losing track You take ownership of your work and follow through consistently You are comfortable in a fast-paced, growing environment where priorities can shift REQUIREMENTS 2+ years of experience in operations, administrative support, or coordination roles Strong organizational and time management skills Excellent written and verbal communication Tech-savvy; proficient in Microsoft Office and Google Workspace Ability to work both independently and as part of a team Bachelor’s degree or equivalent experience preferred WORK SCHEDULE & ENVIRONMENT Part-time: Approximately 25 -35 hours per week Monday–Friday during business hours Hybrid role: In-person required during first month of training Ongoing in-office presence required at least 3 days per week COMPENSATION & OPPORTUNITY Training Period and Probationary Period: $18/hour Post-Training: $18–$23/hour (based on performance) Contract-to-hire with clear path to full-time within 3-6 months Opportunity to grow into expanded operations or coordination responsibilities WHY REIMAGINE RESOURCES? High-accountability, team-oriented environment Direct exposure to business operations and growth Opportunity to grow with a company that is scaling Meaningful role with real impact on client experience and execution Job Type: Part-time, Contract-to-Hire Work Location: Hybrid (In-person + Remote) Flexible work from home options available. Compensation: $18.00 - $20.00 per hour Reimagine Resources is a values-driven full-service fitness resources solution for commercial spaces in the U.S. We service our clients from concept to creation to completion of their gym. Reimagine Resources is the solution commercial gyms can trust to create, install, maintain, and support their fitness space, reimagining their fitness resources.