Ops Coordinator

Our client is looking for a proactive and detail-oriented professional who enjoys solving problems, supporting others, and contributing to a collaborative team environment. In this role, you'll help drive day-to-day operations while ensuring high-quality work, strong communication, and exceptional service for clients. You'll join a team that values ownership, accountability, and continuous learning. Success in this role comes from being willing to collaborate across functions, embrace feedback, improve processes, and consistently look for ways to make a positive impact. If you're someone who takes pride in your work, enjoys working alongside supportive teammates, and wants to grow in an environment focused on excellence, you'll fit right in. RESPONSIBILITIES Policies, Procedures & Process Documentation: Develop, document, and maintain company policies, standard operating procedures (SOPs), and internal workflows. Create clear process documentation to promote operational consistency and improve cross-functional collaboration. Review and update internal procedures regularly to support continuous process improvement and organizational efficiency. Human Resources Administration: Coordinate employee performance evaluation processes and maintain accurate HR documentation. Support a variety of day-to-day HR administrative functions, ensuring compliance with internal procedures. Assist with employee records, communications, and other administrative HR initiatives as needed. New Employee Onboarding: Coordinate procedural onboarding activities for new hires from pre-start through onboarding completion. Prepare onboarding documentation, system access, and internal checklists to ensure a smooth employee experience. Partner with internal stakeholders to ensure all onboarding requirements are completed accurately and on schedule. Bookkeeping & Financial Administration: Manage accounts payable and accounts receivable activities with accuracy and attention to detail. Code financial transactions and upload accounting data into QuickBooks. Maintain organized financial records and assist with routine bookkeeping processes. Support accurate financial documentation while ensuring transactions are properly categorized and recorded. Document & Records Management: Organize, maintain, and update company documentation across shared drives and internal systems. Ensure documents are properly categorized, version-controlled, and easily accessible. Support the ongoing maintenance and organization of operational and financial records. Special Projects & Operational Support: Assist with ad hoc administrative and operational projects based on evolving business priorities. Provide cross-functional support on initiatives focused on improving internal processes and organizational efficiency. Take ownership of special assignments while maintaining high standards of accuracy, organization, and follow-through. ABOUT YOU 2+ years of experience in operations, business administration, project coordination, HR administration, or office management. Exceptional organizational skills and strong attention to detail. Experience creating, documenting, or improving operational processes and workflows. Business-level (C1) English proficiency, both written and spoken. Strong written communication skills with the ability to produce clear, structured documentation. Experience with QuickBooks or similar accounting software. Familiarity with basic Accounts Payable and Accounts Receivable processes. Comfortable working independently with minimal supervision. Strong problem-solving skills and ability to navigate ambiguous situations. Experience using AI tools to improve productivity and workflow efficiency. NICE TO HAVE Experience creating SOPs, knowledge bases, or internal documentation libraries. Familiarity with onboarding processes and employee lifecycle administration. Experience supporting accounting or finance teams with administrative tasks. Passion for building scalable systems and improving business operations. WHY YOU’LL LOVE IT Play a foundational role in building the operational infrastructure of a growing organization. Own projects that directly improve efficiency, organization, and scalability. Work remotely with a collaborative, mission-driven team. Partner closely with leadership and contribute to company-wide operational improvements. Develop expertise across operations, HR, documentation, and finance support in one highly impactful role. Enjoy significant opportunities for professional growth as the role evolves alongside the business.