Ops Specialist: Monitoring & Surveilance

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department EIS Position reports to Manager Job grade S6 Core Description To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction. Key Deliverables / Primary Functions Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed. Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment. Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements. Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance. Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting Core Functional Skills & Capabilities Communication Contract Management Customer Management Infrastructure Technology Service Level Agreement (SLA) Management Core Behavioural Competencies Job Match Culture Match Analysing Applying expertise & Technology Delivering Results & Meeting customer expectations Following instructions & procedures Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience 3 years’ experience in infrastructure solutions specifically in monitoring and surveillance OR Grade 12 & 5 years’ experience in infrastructure solutions specifically in monitoring and surveillance Certifications ITIL v3 Foundation Phase CCNA Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control : 0 Level of Engagement : Internal & External Stakeholders Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both required Ability to work multiple shifts Workplace / Physical Requirements Hybrid Remote Worker