Oracle Support Analyst

Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables. Do you have experience supporting Oracle ERP Cloud Financials and enjoy getting to the root of system issues while working closely with users and stakeholders? We’re looking for a practical and collaborative Oracle Support Analyst to join our Manchester-based team. You’ll support the day-to-day running of Oracle ERP Cloud Financials, troubleshoot incidents, manage service requests and help maintain and improve the system as business requirements develop. You’ll also contribute to system enhancements, testing, quarterly Oracle updates and functional documentation, while working with technical teams on areas such as integrations and BI reporting. This role would suit someone with solid Oracle ERP Cloud Financials experience who is organised, analytical and keen to build their knowledge across a broad Oracle environment. Key Responsibilities Provide functional support for Oracle ERP Cloud Financials, resolving incidents and service requests within agreed service levels Configure and support Oracle ERP Cloud Financial modules, including: General Ledger (GL) Accounts Payable (AP) Accounts Receivable (AR) Cash Management Fixed Assets Expenses Procurement Projects Gather and analyze business requirements and translate them into functional solutions Support system enhancements, testing, User Acceptance Testing (UAT), deployments and Oracle quarterly updates. Work with technical teams on integrations, BI reports. Produce functional documentation, knowledge articles and user guidance. Manage Oracle Service Requests (SRs) and liaise with Oracle Support on product or MCS support tickets where required. Provide functional support during month-end and year-end financial close periods, ensuring critical Finance issues are resolved within agreed service levels. Skills, Knowledge and Expertise Essential: Previous experience supporting Oracle ERP Cloud Financials Strong functional knowledge of GL, AP, AR, Cash Management, Fixed Assets, Expenses, Procurement and Projects Experience supporting Oracle ERP Cloud in a BAU production environment Strong analytical, troubleshooting and stakeholder management skills Excellent communication and customer service skills Strong analytical and problem-solving abilities Organised with the ability to manage multiple priorities Proactive, collaborative and committed to continuous improvement. Desirable: Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs or SQL is desirable Oracle Cloud ERP Financials certification Experience supporting multinational Oracle ERP Cloud environments Experience with Oracle BI Publisher and Oracle quarterly release management Oracle Certifications. Benefits Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance. Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family. Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals. Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme. Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan. Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives. Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays. Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family. Employee discount platform: Access exclusive discounts through our employee discount platform. Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most. Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.