Order & Billing Specialist- Part-Time

Category: Customer Service Req ID: 1100 Date: May 21, 2026 Location: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU’LL DO Ascend is hiring a part-time Order & Billing Specialist to support our Jones & Bartlett Learning business. In this role, you will serve as a key point of contact for customer order inquiries, applying your strong customer service and order management skills to resolve issues with professionalism and accuracy. You will collaborate cross-functionally with sales, inventory, and warehouse teams to ensure seamless order fulfillment. This is an excellent opportunity for a quick learner who thrives in a service-oriented environment and enjoys building relationships with both internal and external stakeholders. WHERE YOU’LL WORK This role will work remotely within the United States. This position will work 20 hours per week. HOW YOU’LL SPEND YOUR TIME Handle daily, weekly, and monthly order management tasks, as well as special service and billing projects Act as the first point of contact for customer order inquiries, supporting product selection and resolving issues with professional, courteous service Review and process new sales orders, change orders, quotes, and cancellations via phone, email, or internal ticket system Answer questions regarding products, pricing, and proof of delivery Collaborate with inventory, sales, and warehouse teams to ensure orders are fulfilled on time Maintain accurate client information in Elan (ERP system) and manage escalated internal, client, and partner inquiries with supporting documentation within established service levels Cultivate internal relationships with the sales organization and communicate pertinent customer concerns to sales personnel WHAT YOU’LL NEED Bachelor’s degree or equivalent preferred; high school diploma or GED required 2+ years of experience in account management, customer service, or sales support Experience using D365 CRM; proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) preferred Strong organizational, time management, and multitasking skills with excellent attention to detail Excellent verbal and written communication skills and a positive, collaborative approach to working across teams Proven customer service and interpersonal skills with the ability to manage multiple systems and client accounts simultaneously Self-motivated critical thinker who can work independently with minimal supervision, while also contributing to team initiatives Experience with reporting creation and analysis preferred Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.