Order Entry Technician

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. 164727 Mississauga, Canada Order Entry Technician The Order Entry Technician is responsible for processing customer orders within internal systems and routing them to the appropriate departments. This role also supports credit processing, order updates, and customer instrument setting management while ensuring accuracy and quality standards are maintained throughout the process. Responsibilities • Enter new, remake, and service orders into the system• Release EDX orders accurately and efficiently • Process Salesforce cases and customer requests • Support credit return processing activities • Read and save incoming customer instrument settings • Maintain accurate order updates and documentation • Perform quality control functions in accordance with ISO Quality Policy standards • Communicate with internal departments regarding order clarification and updates • Follow all safety, ESD, workplace cleanliness, and company policy requirements • Support additional functions as assigned by leadership More about you: • Previous general office experience required • Previous data entry experience preferred • High school diploma or equivalent required • Postsecondary education is considered an asset • Strong organizational skills and attention to detail • Excellent time management and multitasking abilities • Ability to work independently and within a team environment • Strong problem-solving skills • Ability to follow work instructions precisely • Professional proficiency in English required • French language skills are considered an asset • Basic computer skills required • SAP and Salesforce experience preferred • Minimum typing speed of 30 WPM preferred • Ability to identify inconsistencies within orders A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact [email protected] What we offer: Exciting and challenging work environment Collaborative culture Opportunities for continuous self-improvement Opportunities for flexible hybrid model work environment A company that values diversity and inclusion Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions Mentorship program and career development plans This role's pay rate is $20.00/hr. Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.